Maintain your success

Maintain your success

Maintain setup checklist

  • Adopt the practice of search > ask > create support tickets 
  • Create staffing processes for an annual review of access and case portal adoption
  • Subscribe to the System Status Dashboard 

Maintain your success

Your teams share repeatable milestones and processes that'll continue to work and grow within your environment. Throughout your time with Flexera, questions will arise, a need for onboarding new hires will emerge, and you'll continue to fine-tune your environment to meet your enterprise needs.

We help you tend to your environment.

Find answers

Our Flexera Community resources have answers to your questions and our global search will do the work of finding answers across all our digital resources. If you don't find your answer, we have subject matter experts at the ready via our forums. Jump in and ask! We're a friendly bunch.  

Get technical support

Our technical support agents help you troubleshoot issues. We recommend using our community case portal, as it allows you to:

  1. Save time by real-time troubleshooting with chat
  2. Achieve speedier outcomes by collaborating on cases with your team
  3. Better manage your projects with our bug tracker

Wanting to know how our Support works? Read our "Getting Started with Support" article. 

Track system performance and maintenance

Our site reliability engineers update customers proactively via our System Status Dashboard. They announce scheduled maintenance windows and provide details on outage occurrences and resolution timeframes. Subscribe for alerts from our System Status Dashboard 

Helpful links

 

Was this article helpful? Yes No
No ratings
Version history
Revision #:
10 of 10
Last update:
‎Oct 09, 2020 01:46 PM
Updated by:
 
Contributors