Flexera Product Discovery Program

Nabercrombie
Flexera
Flexera
8 2 7,439

Your feedback is what makes our products great and your voice is critical to understanding how our products can solve your biggest challenges. To provide your insights and help shape our products, sign up to take part in our Product Discovery Program. For details about Discovery, see below and join us!

Join Us!

Click here to become a member of our Discovery Community. Participation in this program is open to current Flexera customers and partners.

Once you join Discovery, you will be added to a private Product Discovery Hub where we will post current Product Discovery projects. Once in the Hub, Subscribe to the Discovery Blog so that you will be automatically notified by email about new opportunities to provide feedback directly to our Product Managers. We look forward to meeting with you.

FAQs

What is Product Discovery? Product Discovery is the process of learning from customers and partners (our users) about their experiences with our products.

How is Discovery different from Ideas? Ideas come from our customers and partners and are suggestions for enhancements, product changes or new features. Discovery is where we reach out to you to talk specifics and get your feedback on the Ideas. Click here to visit our Ideas page.

What is the purpose of Discovery? To solve your biggest challenges. When you participate in our research, you will be sharing your feedback with the people who have direct influence on the product and design process. As a result, you will help improve our products and in the long run, your experience with them.

What am I signing up to do? Sometimes we conduct surveys, but typically we conduct virtual meetings that range from 30 minutes to an hour. These discussions center around understanding your point of view regarding your interactions with our products. There is never anything to prepare – just tell us your opinion.

How does it work? To be a part of the Flexera Discovery community, you simply fill in and register via the form above. When we begin a new Discovery project, our product team will reach out to the Discovery customers who fit the profile (title and product(s) used). If you are a fit for the project, you will get an email from us with details regarding the project and requested time commitment. If the project is of interest to you, we hope you will join us for a great discussion.
If you are not available, that’s OK too. We will hope to catch you for the next Discovery project. 

How often do I have to participate? You can participate as much or as little as you would like. It’s completely up to you.

What is the meeting format? Right now, we meet in virtually in 1:1 meetings (via Microsoft Teams). Sometimes we send a survey, sometimes we host virtual, small user groups - it depends on the need. As Covid-19 concerns shift, we hope to conduct more in-person meetings and potentially site visits.

Do I need to do something to get ready? Typically, there is nothing for you to prepare – just a willingness to share your opinions and experiences. We always let you know what type of research we are conducting on our initial outreach for each project. This includes our method of research (survey, discussion, or, when appropriate, on-site) as well as how long we think it might take.

How often will you ask me to participate? While we will make every effort not to reach out too often, we may ask up to 3-4 times a year. Again, you can always decline if you have other obligations. Or if you need to step back, please email Discovery@Flexera.com and we will put you ‘on hold’ or remove you from the Discovery community.

Who can sign up to be part of Discovery? Anyone over 18 who is a current Flexera customer or partner can be part of this community. We want to speak with individuals across all levels of expertise from beginner to super-user and all ranges of job/industry backgrounds. Everyone has different perspectives, so we want to make sure we learn from everyone.

Can I opt out of Discovery? Yes, you can. Please click the ‘opt out’ button at the bottom of the form or you may email Discovery@Flexera.com to be removed from the Discovery community.

2 Comments
MattSCB
Flexera beginner

@Nabercrombie  I've tried to join this program as I work for many individual clients through short term consulting contracts.  However when I responded to the links Flexera Support cannot find an account for my company (I have lots of feedback to share with your team).

Matt St.Clair Bishop (former Flexera AdminStudio/InstallShield principal consultant 2000-2016)

Nabercrombie
Flexera
Flexera

Hello,  @MattSCB.  Sorry to hear!  I believe I can do some 'magic' on the back end in Salesforce.  Thank you for your interest in this and I will connect with you shortly.