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We are very excited to announce that our latest release of ServiceNow integration with Scoped App version 5.0.4 has been certified as of March 25, 2021.

One of the major capabilities this release brings is the option to populate ServiceNow's native (out-of-the-box) tables with Flexera data. That includes populating software model and hardware model tables with standardized models from Technopedia as well as bringing software installations from Data Platform or IT Visibility normalization.

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Users are offered the option to turn this capability on or off (by default, only custom Flexera tables will be populated). Furthermore, the flexibility to pick and choose only certain tables will ensure full control on the expected behavior in their consumption of Flexera data.

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This release also brings Flexera data front and center in the Incident/Problem/Change (IPC) management module, which allows users to select standard software and/or hardware models from Technopedia as well as software installation from their Flexera normalized inventory when they file an incident, problem or change ticket.

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Finally, several usability improvements have also been introduced to allow for clear and consistent Flexera views as well more intuitive Comparison views. All this will contribute into users' ability to see the immediate value of Flexera's Technopedia data more easily.

Flexera Integration with Scoped App 5.0.4 is supported on the latest release of ServiceNow (Quebec) as well as the previous two releases (Paris and Orlando). It can be downloaded at ServiceNow's store at this link (or search using the keyword "Flexera" which will return the "Flexera Integration" app).

Documentation can be found at this link (you can also find it in the Product Documentation section of the Community Portal).

Please reach out to us if you have any further questions!