This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- FlexNet Publisher
- :
- FlexNet Publisher Knowledge Base
- :
- Broken or Corrupt Trusted Storage
Subscribe
- Mark as New
- Mark as Read
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Broken or Corrupt Trusted Storage
Broken or Corrupt Trusted Storage
Summary
Broken or Corrupt Trusted StorageSymptoms
It is possible for Trusted Storage to become corrupt or broken, even with no Fulfilment Records. This differs from a standard TS break as it cannot be fixed with tsreset or any Repair request.Cause
In this event, errors like this might be seen:
C:\temp\i86_n3>tsreset_app -reset Performing reset operation, please wait... Failed to reset Trusted Storage C:\temp\i86_n3>appactutil -localrepair ERROR: Local repair - (50044,71013,1)
Manual activation with appactutil returns:
C:\temp\clmutil>appactutil.exe -served -comm soap -commServer https://devclm.le ica-geosystems.com/flexnet/services/ActivationService -vendordata CLM_HOSTNAME KuCh -entitlementID B50515C00F785AA29CD0157 Generating activation request using: Entitlement ID = B50515C00F785AA29CD0157 Expiration = 31-dec-2020 Status: 4, Creating request ERROR: flxActAppActivationSend - (0,0,0)
There are no (visible) fulfillments in TS.
C:\temp\clmutil>appactutil -v -broken
C:\temp\clmutil>appactutil -v -broken
C:\temp\clmutil>appactutil -v -long
C:\temp\clmutil>appactutil -v -valid
Resolution
To get round this navigate to this location:
C:\Documents and Settings\All Users\Application Data\FLEXnet
Then in this directory there should be a file called vendor_0xxxxx_tsf.data, where vendor= your vendor name and xxxxxx= a sequence of numbers. The '0' following the underscore represents client side TS and an 8 following the underscore represents server side TS. If you rename the file to ?vendor_0xxxxx_tsf.data_backup? or something different from the original.
Then go back and run ?tsreset_app ?reset?or ?tsreset_svr ?reset. Ths will recreate TS and solve the issue.
No ratings