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License server system does not support this feature. (-18,327)

License server system does not support this feature. (-18,327)

Summary

This article will explain how to overcome the 'License server system does not support this feature. (-18,327)' error.

Symptoms

When a client tries to checkout a license the following error is thrown in the log file: License server system does not support this feature. (-18,327).


Cause

This can be caused when client connects to the wrong license server and tries to check out a license. In the vendor daemon log file check the name of the server that is being used. For example in the log file they'll be something similar to the snippet below.

11:08:47 (flexera) Server started on Laurel: TestFeat1

Then check the error message in the log file and see if it's pointing to the same server.

11:15:03 (flexera) UNSUPPORTED: "TestFeat1" (PORT_AT_HOST_PLUS ) jmcmillan@Hardy (License server system does not support this feature. (-18,327))

Comparing the two snippets the server was stated on 'Laurel', however the client is trying to checkout from 'Hardy'.


Resolution

Check the license path on the client machine and make sure it's pointing to the correct license server, (e.g. 'Laurel' and not 'Hardy'). In order to check the license path run the following utility in a command prompt:

lmutil lmpath -status
In order to override the existing path run the following command:
lmutil lmpath -override flexera 27000@Laurel

Or alternatively to append to an existing path run the following:

lmutil lmpath -add flexera 27000@Laurel








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Last update:
‎Nov 14, 2018 11:12 PM
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