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AnthonyDesa
Level 2
‎Feb 11, 2022 09:22 AM

Installation of FlexNet Punlisher License Server Fails and Imadmin is not installed

Hi,

We are trying to install lmadmin-x64_n6-11_16_5_1.exe on customers computer and the installation fails at the end i.e. "The installation of FlexNet Publisher License Server Manager is finished, but some errors occured during the install. Please see the intallation log for details"

Imadmin is not installed as services in service console.

We followed the instructions in following article and collected the log information. 

https://community.flexera.com/t5/FlexNet-Publisher-Knowledge-Base/Lmadmin-Installation-log-path/ta-p/222658https://flexeracommunity.force.com/Community/s/login/

Please see attachment for the log information collected.

If you could kindly increase the priority of this ticket to Urgent then it will be hightly appreciated!!!

Regards,

Anthony Desa

 

FlexNet_Publisher_License_Server_Manager_Install_02_10_2022_14_06_25.log
12 KB
FlexNet_Publisher_License_Server_Manager_Install_02_10_2022_14_30_40.log
FlexNet_Publisher_License_Server_Manager_Install_02_10_2022_14_24_11.log
25 KB
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(1) Reply
mrathinam
Revenera Moderator Revenera Moderator
Revenera Moderator
‎Feb 14, 2022 12:27 AM

Hi @AnthonyDesa As per the debug logs FlexNet_Publisher_License_Server_Manager_Install_02_10_2022_14_24_11 (1) you are using 

java.version == 17.0.1 (Java 1)

which is not supported even for the latest FNP version 11.18.3.0 so can you try to use supported JRE or JDK as per release notes.  

Also, I have updated the case. 

Best Regards,

 

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