Autodesk Vault Client error "failed to acquire a licence" after server name changed

rezadeabae · ‎Feb 02, 2020

hi there,

i am having a problem with Autodesk vault 2016 clients, recently i have changed the Computer name of a Vault server that was working properly already, I also ran the "SiteRename" command using ADMS console to rename the server, but after that, there seems to be an issue for clients, Vault Client could find the server and Vault but logging in results in "Failed to acquire a Licence" error.

licensing logs include:

2644	2020/01/26	16:32:23	Reason=Fatal error
2644	2020/01/26	16:32:23	ComputerName=VAULTOFFICE
2644	2020/01/26	16:32:23	OS=6.1.7601.Service Pack 1
2644	2020/01/26	16:32:23	File=AdlmIntNWFBLicense.cpp,Line=802
2644	2020/01/26	16:32:23	VendorID=3 [FLEXLM-NW]
2644	2020/01/26	16:32:23	VendorError=-8 [Invalid (inconsistent) license key.]
2644	2020/01/26	16:32:23	FLEXLM-NW=v11.12.1.4 build 154914 x64_n6
2644	2020/01/26	16:32:23	Reason=Fatal error
2644	2020/01/26	16:32:23	ComputerName=VAULTOFFICE
2644	2020/01/26	16:32:23	OS=6.1.7601.Service Pack 1
2644	2020/01/26	16:32:23	File=AdlmIntNWFBLicense.cpp,Line=785
2644	2020/01/26	16:32:23	AdlmIntError=20 [License check out failed]

and this is lmgrd log:

2004	2020/02/01	12:31:22	Reason=Fatal error
2004	2020/02/01	12:31:22	ComputerName=VAULTOFFICE
2004	2020/02/01	12:31:22	OS=6.1.7601.Service Pack 1
2004	2020/02/01	12:31:22	File=AdlmIntNWFBLicense.cpp,Line=802
2004	2020/02/01	12:31:22	VendorID=3 [FLEXLM-NW]
2004	2020/02/01	12:31:22	VendorError=-8 [Invalid (inconsistent) license key.]
2004	2020/02/01	12:31:22	FLEXLM-NW=v11.12.1.4 build 154914 x64_n6
2004	2020/02/01	12:31:22	Reason=Fatal error
2004	2020/02/01	12:31:22	ComputerName=VAULTOFFICE
2004	2020/02/01	12:31:22	OS=6.1.7601.Service Pack 1
2004	2020/02/01	12:31:22	File=AdlmIntNWFBLicense.cpp,Line=785
2004	2020/02/01	12:31:22	AdlmIntError=20 [License check out failed]