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Symptoms:  When trying to create a cloud license server the following error is thrown:  flxBotErr.rest.operation.  See screenshot below.   Diagnosis: In the lfs.log file you may see the following error:  2019-05-10 00:58:16,801 ERROR [com.flexnet.lfs.aop.LfsWebserviceAspect: default task-3] REST operation failed performing POST on /instances API: Server returned HTTP response code: 401 for URL: http://localhost:8888/gls/api/1.0/instances. The reason this occurs is if you've enabled security for the Cloud Licensing Service in the FlexNet Setup page - see below:   Solution: You need to add the loopback IP address (127.0.0.1) and/or the host machines IP address to the Whitelist hosts, as described below: To add a host to the whitelist  1. On the System Status page, click Whitelist Hosts.  See screenshot 1. 2. In the Add Hosts to Whitelist dialog box, enter the Cloud Licensing Service password,  3. Enter a comma separated list of IP addresses to be whitelisted. See screenshot 2. Note • DNS hostnames are not supported.  4. Click Change Whitelist.  5. In the confirmation window, click Close.  screenshot 1: screenshot 2:  
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Akamai has formally end of lifed support for their hosted Download Manager (that uses NetSession).  In turn, FlexNet Operations has a replacement Download Manager made available in UAT as of 3/28/2019 and Production as of 4/23/2019.  Who is affected by this change? Anyone using FlexNet Operations to allow their end user customers to download file binaries. You may want to provide guidance to your field, such as Support teams, to let them know about the updated download experience for your end user customers. Download Experience  The Download Manager will work similarly to the now decommissioned Akamai DLM. It will enable multiple downloads and can be invoked for single files as well. When invoking the new Download Manager, the end user customer will be prompted to download, then run the installer to complete the installation. Tips for end user customers: The installation process may trigger a security notification prompt, requiring the customer to allow the installation. May need to work with their IT to ensure port 45786 is open. Can uninstall the existing Akamai Download Manager from their system. The default location for downloaded files will be saved to the user’s local Downloads directory. Example showing how default downloads are saved to personal download folder.  In this case the tester’s name was JChagnot (the rest of directory path by default and would be the same for all users). Forward-looking End user customers will not be able to specify a different location to save the download. An enhancement is already logged with Flexera and being considered for the roadmap: Enable users to be able to download to a local directory of their choice. If you have any questions related to the FlexNet Operations Download Manager, we recommend posting a reply to this knowledge base article. This will support our community and efforts to provide timely information in a self-service location.
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Summary FlexNet-Operations-Cloud-Certificate-Update Systems affected: Production and UAT URLs for: manager.subscribenet.com (every two years) manager.flexnetoperations.com (every two years) Synopsis FlexNet Operations Cloud Certificate Update Action Required. Please read entirely. Overview Flexera uses SSL certificates to protect the transmission of sensitive information for FlexNet Operations Cloud web servers and to establish a secure line of communication between you and the application. With Google?s plan to distrust certificates issued prior to 6/1/2016 under the Symantec/Thawte infrastructure you need to apply new certificates. The information below describes how this impacts FlexNet Operations Cloud and the specific URLs which make use of the certificates, including scheduled dates for renewal. Products Impacted and Critical Dates The Producer Portal certificates are used for the management endpoints within FlexNet Operations Cloud. Depending on your product, you will be impacted in a different way. The product-specific tables below represent the URLs which make use of certificates, along with scheduled dates for renewal. To ensure there are no interruptions with your integration, please make sure you install the new certificates, reissued through the Digicert infrastructure, on your systems before the renewal date and test your integrations in UAT before August 21, 2018. FlexNet Operations Cloud (ALM) uses t he production compliance endpoint certificate ( *.compliance.flexnetoperations.com ). FlexNet Operations (LLM) uses the production compliance endpoint certificate ( *.compliance.flexnetoperations.com ). Some customers may still use the legacy *.subscribenet.com (Enterprise Portal) and manageruat.subscribenet.com/manager.subscribenet.com (Producer Portal) certificates. Environment URL Replacement Date UAT Producer Portal manageruat.subscribenet.com 6/19/2018 UAT End User Portal *.subscribenet.com 6/19/2018 UAT Compliance Endpoint *.compliance.flexnetoperations.com 6/19/2018 PROD Producer Portal manager.subscribenet.com 8/21/2018 PROD End User Portal *.subscribenet.com 8/21/2018 PROD Compliance Endpoint *.compliance.flexnetoperations.com 8/21/2018 * Note the latest certificates are available in the zip file attached to this article. The rest of the certificates used by FlexNet Operations LLM certificates are not affected by the Google plan until 9/13/2018. We anticipate publishing an update by early 2018 Q3. FlexNet Embedded There are two types of communications between FlexNet Embedded and FlexNet Operations Cloud (ALM or LLM). 1. Direct communication from a device or server to FlexNet Operations Cloud: a. customer-name.flexnetoperations.com or b. customer-name.compliance.flexnetoperations.com In this situation, you should patch your current installer to provide both the current Thawte certificate and the new DigiCert certificate, phasing the Thawte certificate out at their next release. Do this prior to August 21, 2018. 2. Direct communication to a cloud license server a. customer-name.compliance.flexnetoperations.com The compliance endpoint was updated in UAT on June 19, 2018 and will be updated in Production on August 21, 2018. Some customers have found their target platforms do not always have the Thawte certificate currently used by Flexera for FlexNet Embedded and have had to add the certificate to their deployment packages. Because of this, the FlexNet Embedded toolkit has been shipping with a copy of the Thawte certificate. Included in this article is a zip file of the new flexnet.certs file. The new flexnet.certs file contains both the old (Thawte) and new (DigiCert) certificate information to use with your FlexNet Embedded implementation. Customers with SAML SSO If you use SAML Single-Sign-On (SSO) for FlexNet Operations Cloud see https://flexeracommunity.force.com/customer/articles/en_US/HOWTO/FlexNet-Operations-Cloud-SAML-Certificate for more details. Frequently Asked Questions Q. What steps does an end-user need to take on or after the renewal date? A. The first time a user goes to the URL on or after the date of renewal, the user may be prompted to accept the new certificate by the browser. If prompted, the only step is to accept the new certificate. Q. What steps should a FlexNet Embedded customer take, if they have FlexNet Embedded clients communicating with FlexNet Operations Cloud and/or cloud license servers? A. This is unique to how FlexNet Embedded is configured to find the root certificate. Please see the section titled FlexNet Embedded above. Q. What happens if my company is using the certificate for integration purposes with Flexera? A. Please forward this information to the group who manages the integration and have them follow the steps outlined in the FlexNet Operations Integration Guide: A Guide to Integrating with FlexNet Operations, available via the Documentation page in the Producer Portal - page 16 details the steps to follow for updating the certificates. Q. Where can I find the new certificates? A. The new certificates are attached to this article. Q. What is the critical date I need to remember? A. To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before August 21, 2018. Q. Where can I sign up to receive critical customer notifications, including planned and unplanned outages? A. Please visit this website https://status.flexera.com/ to sign up for either Email or SMS messaging notifications.
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Summary This article will explain how to reset a user's password in the database for FlexNet Operations On Premise. Synopsis If a user is unable to reset their password for any reason and is logged out of FlexNet Operations, then the following steps will allow you to reset the password. Below are the steps to reset a user's password in the database. This will reset the password to 'admin'. 1. Get the Extendedpropertyset_id for the user running the select statement below, changing <username> to the name of the user you're using: SELECT Extendedpropertyset_id from PLT_USER WHERE USERID = '<username>'; 2. Take the 'Extendedpropertyset_id' from previous select statement and add it to the 'BELONGSTOSET_ID' in the select statement below: SELECT ID from PLT_EXTPROP WHERE BELONGSTOSET_ID = 'addExtendedpropertyset_id' and METADATA_ID = '1'; 3. Take the 'ID' from previous select statement and add it to the 'ID =' in the select statement below: UPDATE PLT_EXTPROP SET TEXTVALUE = 'MD5,Base64:ISMvKXpXpadDiUoOSoAfww==' WHERE ID = <ID number>; 4. Now, you can log into FNO with the your username and the password 'admin'.
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Summary How do I redirect the http://domain_name:port to operations portal page rather than wildfly page in FNO 2017R1? Question In FlexNet Operations 2017, the domain name:port no longer redirects to operations portal page instead it takes to wildfly page. For example http://localhost:8888 takes me to wildfly page and not operations portal. How do I configure it to redirect to operations portal? Answer To redirect http://domain_name:port to the FNO operation portal page instead of wildfly page, you will have to add a redirection in the index.html page. Here are the steps: If you have an embedded Wildfly then do the following: Stop Wildly Server from Flexnet Setup (System Status -> Stop Server) Take a backup of existing index file: C:\ProgramFiles\FlexNetOperations\components\wildfly\welcome-content\index.html Copy the attached index file to C:\ProgramFiles\FlexNetOperations\components\wildfly\welcome-content\ (Overwrite existing file) Start WildFly Server from Flexnet Setup (System Status -> Start Server) If you have a separate Wildfly, then do the following: Stop Wildly Server from Flexnet Setup (System Status -> Stop Server) Take a backup of existing index file: C:\Program Files\wildfly-8.2.1.Final\welcome-content\index.html Copy the attached index file to C:\Program Files\wildfly-8.2.1.Final\welcome-content\ (Overwrite existing file) Start WildFly Server from Flexnet Setup (System Status -> Start Server) Try accessing FNO base URL, it should redirect to FNO Producer Portal Logon Screen
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Summary The Flexera System Status Dashboard (https://status.flexera.com) provides real-time availability information on Flexera?s cloud products: FlexNet Operations ALM, FlexNet Operations LLM, FlexNet Manager Suite, and Software Vulnerability Manager. Discussion This knowledge base article is designed to answer questions you may have about this new resource. Topic Details Official Name Flexera System Status Dashboard Resource Watch Me (Video) URLs https://status.flexera.com Systems and Components (Note: UAT availability is scheduled for a future release.) FlexNet Operations LLM Production FlexNet Operations Reporter FlexNet Embedded License Activation Services FlexNet Embedded License Usage Service FlexNet Operations LLM Production Producer Portal FlexNet Operations End User Portal FlexNet Operations LLM Production Device API FlexNet Operations ALM Production FlexNet Operations ALM End User Portal FlexNet Operations ALM Producer Portal FlexNet Embedded License Activation Service FlexNet Embedded License Usage Service FlexNet Connect Production: FlexNet Connect Update Service (flexnetoperations.com); FlexNet Connect Update Service (installsheild.com); FlexNet Connect Publisher Service ??? FlexNet Manager Suite - North America FlexNet Manager Suite US Beacon Communication FlexNet Manager Suite US Inventory Upload FlexNet Manager Suite US Login Page FlexNet Manager Suite - Europe FlexNet Manager Suite EU Beacon Communication FlexNet Manager Suite EU Inventory Upload FlexNet Manager Suite EU Login Page Software Vulnerability Manager Corporate Software Inspector v7 ?Corporate Software Inspector Portal Corporate Software Inspector Agent Interface Source of Data Reported in the System Status Page Zabbix, an open source product, is the source of the information which monitors and automatically feeds data to the Flexera System Status Dashboard. Zabbix runs its monitoring test from three different end points across the U.S. All three end points must fail for greater than five minutes for it to be reflected in the Dashboard. If all three end points have an issue lasting less than five minutes, it will not be reported in either the external or internal system status dashboard. Five servers support Flexera?s cloud products. A load balancer manages the activity load. Due to traffic, any one of these servers may need to be ?taken out of the mix? either manually or automatically. Additional Information Frequently Asked Questions Q. What is the public URL for the Flexera System Status Dashboard? A. https://status.flexera.com Q. What exactly does this Dashboard display? A. The dashboard is intended to provide real-time insights into Production service availability. The goal is for you to confirm or rule out a system disruption prior to contacting our Support Team. From the Dashboard display, you can subscribe for either email or SMS notifications. There is an option to select/de-select your product preferences to limit which notifications you receive for a specific cloud service availability. Note: By default, you are automatically opted into notifications for all our cloud products. We recommend updating your preferences so you only receive notifications for the cloud products you are using. Q. How do I update my subscribed products? A. There are two methods. 1. From the Status page ( https://status.flexera.com/), click the "Subscribe to Updates" button in the upper right. Enter the email address and phone number you used to subscribe and you will be presented with you current subscriptions. You may make changes to your subscriptions from here. 2. Click on the Manage Your Subscriptions located at the bottom of a Flexera notification. You will be redirected to the manage your subscriptions page. See screenshots below: Q. How can I track cloud service availability in UAT? A. For now, the Dashboard only displays Production availability. While we are not displaying UAT data, we will still use the Dashboard to send maintenance notifications. Unlike Production notifications, you will not receive reminders about the start of UAT maintenance. Q. What time zone does the Flexera System Status Dashboard display? A. All times displayed in the Flexera System Status Dashboard (including the start and stop of the maintenance windows) are in the Pacific Time Zone. Q. How is this different than the other cloud up-time pages located in the product? A. The Dashboard provides greater insight to hourly, daily, and weekly monitoring as well as incident history details. It will be the one-source of truth for cloud service availability. Q. How do I sign up for a notification? A. Once you are on the page, click Subscribe to Updates in the upper right hand corner. Your email address and phone number will only be used for site availability notifications related to the Flexera System Status Dashboard, it will not be used for any other purpose. Note: Only subscribe individual email addresses, do not subscribe an email group. Q. I am not receiving notifications even though I completed the subscription process. A. You may not have confirmed your subscription. The Dashboard requires you to do this via the subscription email. Please resubscribe, using the same email, and confirm you email. address. See screenshot below.: Q. What email address do the notifications come from? A. Flexera Notifications - noreply@flexera.com Q. How can I remove myself from the notification list? A. Click Subscribe to Updates and enter the email address or phone number used when you originally subscribed. The system will recognize your prior information and present options that will allow you to unsubscribe or update your preference.
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Summary What's the difference between the "Return Device" and "Make Obsolete" options under Edit Device in the Producer Portal? Question What's the difference between the "Return Device" and "Make Obsolete" options under Edit Device in the Producer Portal? Answer Make Obsolete - This option is available only from the Producer Portal and not available to end users. If you make a device obsolete you can still generate a response from the Producer Portal. For example, if the obsolete device has a license generated on it you can download the response from the Producer Portal. This is for internal use only. Go to View Device -> View -> Download Response Once the device (Device123456) is obsolete, its ID changes to something like Device123- OBSOLETE-456. So another device can be created with the same device ID Device123456. Return Device - The application allows an end user to return a device he owns from the Enterprise Portal. The return can also happen from Producer Portal. Return device is intended for cases where this device ID will never again need to receive a capability response or license file. Both Return Device and Make obsolete operations are irreversible.
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Summary This article will explain how to overcome the error: "REST operation failed performing PUT on /instances/DJKVETEBH3BG/users?name=admin API: Server returned HTTP response code: 400 for URL: http://scuat-gls2.isys.intraware.com:8080/GlobalLicensingService/api/1.0/instances/DJKVETEBH3BG/users?name=admin." Symptoms When trying to set the password on the CLS in the Devices section for FNO the following error is produced... "REST operation failed performing PUT on /instances/DJKVETEBH3BG/users?name=admin API: Server returned HTTP response code: 400 for URL: http://scuat-gls2.isys.intraware.com:8080/GlobalLicensingService/api/1.0/instances/DJKVETEBH3BG/users?name=admin." Cause This is caused by not meeting the right criteria for setting the password. Resolution The password must meet these criteria: a length between 8 and 30 characters at least one upper case alpha character and one lower case alpha character at least one digit at least one of these special characters: ( ^*$-+?_&=!%{}/# ) no space
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Symptoms Whilst creating a device in FNO on premise 2018 R1 it has been observed that an error is produced whilst selecting an account. In the flexnet.log the error is: 2018-10-01 05:23:56,955 [default task-6] ERROR (interceptors) [ADMN] SecurityInterceptor: Failed to execute Action: com.opensymphony.xwork2.XWorkException: null at com.opensymphony.xwork2.util.DomHelper.parse(DomHelper.java:117) ~[struts2-core-2.5.13.jar:2.5.13] at com.opensymphony.xwork2.validator.DefaultValidatorFileParser.parseActionValidatorConfigs(DefaultValidatorFileParser.java:82) ~[struts2-core-2.5.13.jar:2.5.13] at com.opensymphony.xwork2.validator.AnnotationActionValidatorManager.loadFile(AnnotationActionValidatorManager.java:378) ~[struts2-core-2.5.13.jar:2.5.13] Caused by: java.net.UnknownHostException: struts.apache.org at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184) ~[?:1.8.0_102] at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172) ~[?:1.8.0_102] Cause This issue is caused by restricting FNO so that it cannot connect to the internet. This may be due to a proxy or a firewall. Resolution To resolve the issue you would need to allow the following URL's in the firewall or proxy : *.flexera.com, *.flexnetoperations.com, struts.apache.org, jakarta.apache.org, tiles.apache.org, *.hibernate.org, hibernate.sourceforge.net, *.jboss.org, *.springframework.org, *.root-servers.net, schemas.xmlsoap.org, w3.org, xml.apache.org, xmlns.jcp.org, *.flexerasoftware.com and most importantly localhost
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Summary What functionality will remain the same and will change in the FlexNet Operations Cloud ALM Reporter? Question What functionality will remain the same and will change in the FlexNet Operations Cloud ALM Reporter? Answer Many of the core capabilities of the ALM reporter will remain the same: Data refresh schedule Configuration user flow to create and schedule reports Universes for Product Set-up and Download History will remain the same There are changes to treatment of data results in 2018 R1: Previous Data Field New Data Field/Treatment Description "Organization" Field renamed to "Account" Field name change introduced in 2017 R4 with full changes to UI and web services in 2018 R1 "Created Date/Time" Rounded "Created Date/Time" Field results round down to the hour Time zone presented in Pacific Time zone presents in GMT Affects New Universes: Entitlements + Fulfillments + Account/Users Legacy universes will remain using Pacific Time such as Download History and Product Set-Up Some custom attributes were searchable All custom attributes are searchable During the initial creation for the custom attribute, need to set "synch to Reporter" in the custom attribute set up in order to include it in searches Wildcard was * asterisk Wildcard is % percentage symbol - New Universes introduced in 2018 R1 - Legacy universes will continue to use *asterisk for wildcard searches such as Download History and Product Setup Custom attributes not available in all data universes Default 30 custom attributes included per level If a custom attribute field is not needed for reporting, then choose only the fields necessary. Should a field be needed at later date, it will require Flexera assistance, submit a Support Case
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Summary Can you have more than 1 product with a preinstalled device license? Question Using FlexNet Operation (FNO) 2017 R1 along with FlexNet Embedded (FNE), when creating a device in FNO, you have the option to add preinstalled licenses. However, the functionality is falling a bit short of our needs, as there is only a button to add a product (no way to remove it). Also, there doesn?t appear to be any way to add more than one product. When you click Add, to add another product license, it just replaces the existing one. Is there a means of getting FNO to add more than 1 product to a pre-installed license on a device? We have a large number of optional features that we want to be able to license on an ad-hoc basis. Creating Products with every combination of possible features would be very onerous. Note that in some instances the software will be installed in locations with no internet access. We're aware that we can assign licenses via creating an entitlement of multiple products, and fulfilling a capability request (which we're intending to do for most customers with an internet connection). And we can also send the capability request as a file via other means if there is no internet connection, but the pre-installed license allows them to send just a license file to a customer without first generating a capability request, and is also the neatest way to handle dongle-based licenses (where we know the hardwareID in advance). In both of these cases we'd appreciate the facility to generate a license file consisting of features from more than 1 product through FNO. At the moment, the only way around this is to use the licensefileutil that comes with FNE for these type of custom licenses that are distributed in a file (or loads of custom products in FNO). Are there any options available? Answer No, the FNO database schema does not currently allow this. Logically, in the service layer code, it could work, but there's no way to get FNO to call the service layer with the right parameters currently. An alternate option would be to deliver "add-ons" in the buffer license if you want, by using a device model with both pre-installed and add-ons delivered in the buffer license. This does generate a completely new buffer license each time, not a series of incremental buffer licenses, but it's not clear that that wouldn't work for you. It doesn't require any cap request upload. You can't remove copies of mapped add-ons that are delivered in this format however (because it would be too easy to cheat by just not loading the new license file), so that might be a showstopper if you need that functionality.
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Summary What causes the Data Transformation failing with error "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_LI_EXP". The conflict occurred in database table dbo.TIME_DIMENSION", column 'ID'.. Question What causes the Data Transformation failing with error "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_LI_EXP". The conflict occurred in database table dbo.TIME_DIMENSION", column 'ID' in FlexNet Operation On-Premises.. Sample from flexnet log. 2016-04-11 07:01:01,193 ERROR [reporting.services] [Sched1_Worker-13] Reporting Data Transformation Failed: [Incident# 8611-07118] com.flexnet.operations.exceptions.reporting.DataAccessException: Data transformation failed for entity LineItem. [Incident# 8611-07118] at com.flexnet.operations.reporting.transformer.BaseDataTransformer.execute(BaseDataTransformer.java:208) at com.flexnet.operations.reporting.transformer.DimensionsDataTransformer.execute(DimensionsDataTransformer.java:29) at com.flexnet.operations.services.reporting.DataTransformationService.executeDataTransformation(DataTransformationService.java:169) at com.flexnet.operations.services.reporting.DataTransformationService.performTransformation(DataTransformationService.java:95) at com.flexnet.operations.services.reporting.ReportingTransformJob.executeJob(ReportingTransformJob.java:38) at com.flexnet.platform.services.scheduler.AbstractStatefulJob.execute(AbstractStatefulJob.java:62) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) Caused by: java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_LI_EXP". The conflict occurred in database "fnpops2016reporting", table "dbo.TIME_DIMENSION", column 'ID'. at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeBatch(SQLServerPreparedStatement.java:1160) at org.jboss.resource.adapter.jdbc.WrappedStatement.executeBatch(WrappedStatement.java:519) at com.flexnet.operations.reporting.transformer.BaseDataTransformer.executeBatch(BaseDataTransformer.java:246) at com.flexnet.operations.reporting.transformer.LineItemTransformer.executeEntityBatch(LineItemTransformer.java:177) at com.flexnet.operations.reporting.transformer.BaseDataTransformer.updateBatch(BaseDataTransformer.java:232) at com.flexnet.operations.reporting.transformer.BaseDataTransformer.execute(BaseDataTransformer.java:191) ... 7 more Answer Please check for line items that have abnormal expiration dates in OPS_ENTITLEMENT_PRODUCT table, VALID_UNTIL column. Look for dates that are either before or after entries in the TIME_DIMENSION table. Make sure that all entitlements are with an expiry dates that are are set within time dimension range.
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Summary Solution for licensing FlexNet Operations locally. Ideal for closed network environments. Synopsis To make licensing and license updates easier, FlexNet Operations releases starting in 2016 moved to a Cloud-based license server hosted by Flexera Software. This article is about how to move from using the Cloud-based license server to a local license server, if connectivity to Flexera Software is an issue. Discussion To make licensing and licensing update easier, FlexNet Operations releases starting in 2016 moved to a Cloud Licensing Server. This means that installed FlexNet Operations will reach out to Flexera Software license server over HTTPS to receive its licenses and then will locally store these licenses. FlexNet Operations will fetch the licenses from the local trusted storage. It will need to refresh by going back to the Cloud Licensing Server every 30 days. If it does not connect, FlexNet Operations will no longer allow users access to the functionality. FlexNet Operations uses FlexNet Embedded to do its licensing. Initially, when FlexNet Operations is first installed, it will automatically comes with a license for 60 days. This gives IT time to configure their networks. NOTE: Some of our customers may run into issues with configuring their environments and as a result FlexNet Operations may not be able to get their licenses. If this happens, upon logging into the producer portal, customers are immediately redirected to the Licensing page and it can be observed that some of the menu tabs may not appear. For those customers who cannot or do not wish to connect to the Cloud Licensing Server to obtain their FlexNet Operations license, Flexera Software offers a local license server package that can be deployed in their own environment. They will be able to administer this license server themselves. To implement this, please followed the instructions in the attached Flexera Software FlexNet Embedded License Server Installation and Administration Guide. Additional Information To obtain the Flexera Software local license server package, please contact Flexera Software Technical Support.
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Summary When configuring an entitlement line item, and the start date option is set to 'Specify Value Now' the user is presented with a blank field in order to enter any value. Synopsis When configuring an entitlement line item, and the start date option is set to 'Specify Value Now' the user is presented with a blank field in order to enter any value. Is it possible to configure a default value for this parameter? Discussion Unfortunately no option exists to specify a default Start Date when creating the lineitem.
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Summary What version of Tomcat is used in FNO 2017 R3? Question What version of Tomcat is used in FlexNet Operations 2017 R3? Answer FlexNet Setup used to run using "Apache Tomcat 8.0.24", it has now been updated to version "8.5.14" in FlexNet Operations 2017 R3.
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Summary What is the validity of FlexNet Operations 2016 license and how do I renew it? Question FlexNet Operations product comes with a 60 days temporary license by default.Does it mean if I download FNO, I can only use it for 60 days? For Ex: Your instance ID: XXXXXXXXXXX This instance ID is your secret key and be kept private and shared with very few in the organization. Please keep this email for future reference. Answer FlexNet Operations has a permanent license,although the UI shows for 60 days. Once the end of the 60 days are nearing. The FlexNet Operations client will make a callback to the CLS(Cloud Licensing Server) server instance for the permanent features. No additional effort is required to renew the license.
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Summary Is there a way to have multiple part numbers per entitlement? Question When creating an entitlement for a customer, I select multiple Products (each mapped to a different part number but the same license model). Then, when I want to select the part number for the entitlement, I can only select one-- is there a way to have multiple part numbers per entitlement? Answer Yes, you can have multiple part-number for same product . Under package product look for "Manage Part Number" Adding Part Numbers FlexNet Operations 2014 To add a new part number 1. Click Manage Part Numbers, then click Add. 2. In Part Number, enter the new part number. 3. In Description, enter a brief description of this part number. 4. In Product Name, click Search to search for a product and license model which you wish to map the new part number. 5. Click Save to save the number, or click Add New Part Number to continue adding part numbers . To delete a part number 1. Select the part number to delete and click Delete. 2. Click OK to confirm deletion. To map a part number to a product 1. Select the part number and click Map to Product. 2. On the Select Product page, select the product you wish to map to. 3. In the License Model drop-down, select the license model. 4. Click OK. The part number is now mapped to the product
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Summary Does the RabbitMQ software install as a part of the FlexNet Operations installation? Question In the FlexNet Operations 2016 Release Notes, it states...Message broker software RabbitMQ, latest version (written in Erlang programming language, latest version) . Does the RabbitMQ software install as a part of the FlexNet Operations installation? Answer No, RabbitMQ is not a part of FlexNet Operations Installation. It is something the publisher has to set. During Installation it will ask for RabbitMQ path /url etc that publishers have to point. Please refer to Installation Guide for more details on how to set RabbitMQ.
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Summary This article will look at a possible reason why reporting is not enabled in Flexnet Operations 2016 and one way to enable it. Synopsis When using Flexnet Operations 2016, it has been observed that it is not possible to perform a data transform even though the reporting tab is available in the GUI. Discussion This issue may be caused by the Reporting Database not being initialised. To enable reporting the FNO configurator needs to be used to initialise and deploy the reporting component:
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Summary Is FNO vulnerable to CVE?2014-6321? Question Is FlexNet Operations vulnerable to CVE?2014-6321? Running a system scan shows that there is a ?Critical Vulnerabilities for Apache Tomcat/JBoss Remote Code Execution.? The following article mentions this as well: https://isc.sans.edu/forums/diary/How+bad+is+the+SCHANNEL+vulnerability+CVE20146321+patched+in+MS14066/18947 Answer The public documentation about this vulnerability indicates it is a problem within the Windows operating system: https://technet.microsoft.com/en-us/library/security/ms14-066.aspx You should be able to apply patches from Microsoft and the vulnerabilities should then disappear from the scan result list.
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