cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FlexNet Operations Cloud ALM Performance Incident

Community Manager Community Manager
Community Manager
0 0 40
On March 10th, between 6 AM PDT and 8:40 AM PDT, FlexNet Operations Cloud ALM experienced performance degradation. Our team completed their analysis and identified the root cause. They found a secondary process was interfering with the performance of the primary database server, resulting in high memory and CPU usage.
 
The high memory and CPU usage on the database server, in turn, caused slow performance on the FlexNet Operations application. To correct this, our team terminated the secondary process and restarted the application servers. All services are operational and the team continues to monitor the status.
 
Please reach out to your Flexera contacts or our Flexera Technical Support team if you observe any issues. We apologize for the inconvenience this has caused and appreciate your continued patience. 
 
Remember to subscribe to our Flexera Status Dashboard for system status updates.