FlexNet Operations Knowledge Base

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FlexNet Operations Knowledge Base

How to enable FNO embedded WildFly access logs ?

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Title: Enable the access logs for FlexNet OperationsIntroduction: This article shows how a user having admin access to FNO (FlexNet Operations) deployment/machine can enable the WildFly access logs in addition to existing FNO logs to print all the i...
by Revenera dekumar Revenera

Trying to Email License from FNO End User Portal, user getting redirected to SSO login page

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Symptoms: Up on integration of SSO with FNO, when trying to email licenses from End User Portal, user is being redirected to the SSO login page. Diagnosis: It's been observed that from End User Portal of FNO when an attempt to email licenses was m...
by Revenera dekumar Revenera

Devices tab not listed after FNO On-premises upgrade

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Symptoms: It is seen that after the upgrade of FNO On-premises, the devices tab is not being listed either in producer portal or in end user portal even though customer has valid licenses of FNE. Diagnosis: FNO On-premises gets its licenses from Re...
by Revenera dekumar Revenera

Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key

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Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...
by Revenera dekumar Revenera

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Revenera dekumar Revenera

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