cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Welcome to FlexNet Operations Cloud ALM

Welcome to FlexNet Operations Cloud ALM

Summary

This document is designed for new FlexNet Operations ALM customers. This document provides all the information you will need to get started using your new product.

Synopsis

Welcome to FlexNet Operations Cloud ALM

This document is designed for new FlexNet Operations ALM customers and provides basic getting started information. We also invite you to register for a virtual orientation session, called ?Ready, Set, Go!? The registration link is here. Additional product documentation can be found in our Product and License Center.


Contents

  • New Customer Checklist
  • FlexNet Operations Environments
  • Flexera System Status Dashboard
  • Product Documentation
  • Customer Resources
  • Implementation Checklist (Attachment)


Discussion

New Customer Checklist

The following items call out key onboarding tasks.

Table 1: New Customer Checklist

Item

Description

FlexNet Environments

  • Accessed the PROD and UAT environments
  • Bookmarked environment URLs
  • Enabled access/permission to FlexNet Operations for the appropriate individuals
  • Located the online help library in the Producer and End-User Portals

Product and License Center

  • Visited the Product and License Center
  • Downloaded the Documentation Guide and Getting Started Guide for Entitlement Management

Flexera Customer Community

  • Viewed the Get Access to Customer Community Watch Me
  • Updated technical contacts in My Profile
  • Registered for a Learning Lab via the Customer Event Calendar

System Notifications

  • Accessed and bookmarked https://status.flexera.com
  • Reviewed Knowledge Base Article (log in credentials required)
  • Signed up for notifications

Customer Resources


FlexNet Operations has two environments:
  • User Acceptance Testing (UAT)
  • Production (PROD)

User Acceptance Testing (UAT)

The UAT environment is a place to perform configuration, integration development, testing, and training. The following URLS are entry points into the FlexNet Operations system.

Table 2: User Acceptance Testing (UAT)
UseURL
Producer Portal (you)https://<siteid>-fno-uat.flexnetoperations.com/flexnet/operations
End User Portal (end customers and channel partners)https://<siteid>-uat.flexnetoperations.com/flexnet/operationsportal
Web Services Managementhttps://<siteid>-uat.flexnetoperations.com/flexnet/services
FlexNet Embedded Activation Endpointhttps://<siteid>-uat.flexnetoperations.com/flexnet/deviceservices
Cloud Licensing Service Module Endpointhttps://<siteid>-uat.compliance.flexnetoperations.com/instances/
<CLS instance ID>/request
Electronic Software Delivery (ESD) Web Services https://<siteid>-esd-uat.flexnetoperations.com/flexnet/operations/services/
EsdWebService
Electronic Software Delivery FTP Siteuploaduat.flexnetoperations.com
Tip: The Latest News page, located in the Producer Portal, features the FlexNet Operations Release schedule.

Production (PROD)

The Production instance is for customer entitlement management and licenses, usage, and delivery activities. The following URLS are entry points into the FlexNet Operations system.

Table 3: Production (PROD)
UseURL
Producer Portal (you)https://<siteid>-fno.flexnetoperations.com/flexnet/operations
End User Portal (end customers and channel partners)https://<siteid>.flexnetoperations.com/flexnet/operationsportal
Web Services Managementhttps://<siteid>.flexnetoperations.com/flexnet/services
FlexNet Embedded Activation Endpointhttps://<siteid>.flexnetoperations.com/flexnet/deviceservices
Cloud Licensing Service Module Endpointhttps://<siteid>.compliance.flexnetoperations.com/instances/<CLS instance ID>/request
Electronic Software Delivery (ESD) Web Services https://<siteid>-esd.flexnetoperations.com/flexnet/operations/services/
EsdWebService
Electronic Software Delivery FTP Siteupload.flexnetoperations.com
Tip: Newly created users in the Producer Portal environment receive a password emails from flex<siteid>@flexnetoperations.com.

Flexera System Status Dashboard

The Flexera System Status Dashboard (https://status.flexera.com) provides real-time insights into service availability. The goal is for you to confirm or rule out a system disruption prior to contacting our Support Team. In addition to the dashboard display, you can subscribe for either email or SMS notifications from the dashboard. By default, you are opted in to all product notifications. There is an option to select/de-select your product preferences to limit which notifications you receive for a specific cloud service availability.
The dashboard:
  • Scheduled outages, due to maintenance or product or certificate update
  • Unscheduled outages
More information on how to access this dashboard is available via the Customer Community Knowledge Base (Log-in credentials are required).

Product Documentation

In addition to the in-product help library, FlexNet Operations Cloud product documentation is also published in the Product and License Center (PLC). New customers receive login credentials to this resource via the order confirmation. These credentials are sent to the contact who received the order confirmation.
Tip: If you did not receive a welcome message or do not know your password for accessing the Product and License Center, click here.

To obtain the FlexNet Operations product documentation, perform the following steps:
  1. Open the Flexera Product and License Center:
  1. Login using your assigned user name and password. The Product List page of the Flexera Software Product and License Center opens.
  2. Click on FlexNet Operations Cloud. The Product Information page for FlexNet Operations Cloud opens.
Product and License Center Product Information Page
  1. Click on FlexNet Operations Cloud Documentation. The FlexNet Operations Cloud Documentation page opens.
Product and License Center Documentation Page
  1. Download the documentation files. The following are a few of the guides that are available:
  1. Release Notes
  2. Getting Started Guides: Entitlement Management, FlexNet Publisher License File-Based Licensing, FlexNet Publisher Trusted Storage-Based Licensing, FlexNet Embedded Licensing, Electronic Software Delivery, Non-FlexNet Licensing Technologies, Advanced Organization Management, Cloud Licensing Service, and Usage Management
  3. Producer Portal Help Guide, Administration Guide, Branding Guide, and Data Warehouse Guide, Implementation Guide, Installation Guide, Reporter Corporate Documents User Guide
Tip: Click the ? icon located in the top right hand corner of both the Producer and End User Portal to access the FlexNet Operations Help Library.

Customer Resources

You have the following customer resources available to you:

Customer Community

The Customer Community is the most efficient way to engage with your technical support team. Through the Community, customers can:
  • Submit a support request
  • Access Knowledge Base articles
  • Engage with customers- through product forums
  • Register for a Learning Lab - through the Customer Event Calendar
  • Suggest a product enhancement through the Ideas forum
Tip: Customers can learn more about the Customer Community by watching this video.

Your Technical Support Team

Flexera?s Technical Support team assists you with:
  • Site localization and customization
  • End-User portal configurations
  • 3rd party licensing setup
  • Vendor certificate generator hosting
  • Distributor tier setup

Global Consulting Services and Technical Account Management

Flexera?s team of industry experts is ready to engage with you on strategy, product implementation, training, and customized projects. The ?how? is often the most pressing question. But the ?when? is equally important. Our team employs ?slow in, fast out? methodologies to deploy projects on-budget and on-time.
For more about these services, email success@flexera.com.
Tip: We recommend customers start with reviewing the Documentation Guide and the Getting Started Guide to Entitlement Management located in the Product and License Center.
Labels (3)
Was this article helpful? Yes No
No ratings
Version history
Revision #:
1 of 1
Last update:
‎Oct 17, 2018 12:17 AM
Updated by: