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Update Notification email is stuck with a queued status

Update Notification email is stuck with a queued status

Question:

Update Notification email is stuck with a queued status and never sends?

Answer:

The emails may have been caught in a restart or time out.

 

The solution is to:

- View the email in the Producer Portal

- Try refreshing the generating distribution list

- If the distribution list does not change, remove it from the queue (this can be done via the UI under Edit) in the Producer Portal

- Regenerate the distribution list (this can be done via the UI under Edit)

- Send the email

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Revision #:
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Last update:
‎Feb 06, 2020 04:16 AM
Updated by:
 
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