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Unable to add a user, getting an error User already exists, but search does not return result

Unable to add a user, getting an error User already exists, but search does not return result

Problem: 
We were unable to add a user when we tried to create a user, we received an error that User already exists. When we searched for the user we were unable to get any search results.

Solution:
The logged-in user that was trying to add a new user belonged to a sub-account of MyOrg. The user they were trying to add existed in the Parent Org.
Sub org users cannot see users from the parent org as per org hierarchy.



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Revision #:
2 of 2
Last update:
‎May 27, 2020 11:50 PM
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