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This article will explain how to overcome the error: "LFSError:UNKNOWN_ERROR" in FlexNet Operations on Premise.

This article will explain how to overcome the error: "LFSError:UNKNOWN_ERROR" in FlexNet Operations on Premise.

Symptoms:

When performing a capability request or response in FlexNet Operations and the following error is thrown in the UI: "An application error has occurred". If this occurs then search the flexnet.log file for the following error:

ERROR (lfs) An application error has occurred
com.flexnet.lfs.webservice.LFSFaultResponse_Exception: LFSError:UNKNOWN_ERROR

Diagnosis:

The issue occurs when the history logging level is set to "Error". This has been fixed in the 2018 R2 release.

Solution: 

Upgrade to FNO  2018 R2. If this is not possible, then use the following workaround:

1. Go to System Configurations -> Embedded Devices -> History Logging
2. Change logging level from "Error" to "Information".
3. Save. 

 

 

 

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Last update:
‎Apr 08, 2020 08:00 AM
Updated by:
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