Reidentifying members in LLM for existing multiple Member IDs

[#1]

Introduction

Reidentifying members results in the following error (LLM):

Cannot add Member ID <memberID> to Member with Email address <email> since this member already has a Member ID.

The issue is with the existing multiple Member IDs.

Solution

You must delete one or both member IDs before you can add/update the new ID.

Do the following:

1. Open the Reidentify page, select one of the IDs in the dropdown, leave the new Member ID field blank and click Submit.
2. You should now only have 1 Member ID. The normal reidentifying process should work as expected.
3. If you still encounter issues, also delete the second old ID and then go back and add the new one.

Outcome

Only one Member ID is present for the member.