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Information to provide when opening a case for FlexNet Operations Cloud
Information to provide when opening a case for FlexNet Operations Cloud
When opening a case for FlexNet Operations Cloud, please provide the below information where possible. Providing this information with your case will help shorten the time to a solution or answer.
- URL of your tenant (for example: https://flex1102-fno.flexnetoperations.com/flexnet/operations/)
- Environment (UAT or Production)
- Description of the problem or question. What are you trying to accomplish? What is your desired result?
- Steps to reproduce the problem. Please provide specific examples.
- Any error messages. If there are errors, screenshots that include the page URL are very helpful
- Web Service requests, please an example of the XML of the request and response received and the user that submits the requests
- Reporter, please copy the report into the Shared folder and provide the name of the report
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