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FlexNet Operations On-Premises error: Error has been returned by the Mail Service : 501 5.1.7 Invalid Address

FlexNet Operations On-Premises error: Error has been returned by the Mail Service : 501 5.1.7 Invalid Address

Summary

When creating a new user in Flexnet Operations the following error is produced: Error-has-been-returned-by-the-Mail-Service-501-5-1-7-Invalid-Address.

Symptoms

When creating a new user in Flexnet Operations On-Premises the following error is produced: Error-has-been-returned-by-the-Mail-Service-501-5-1-7-Invalid-Address (see screenshot)

User-added image

Cause

This type of error occurs if the 'From-Address for Outbound Mail' is not a valid email address or it isn't configured to send emails from that address. This setting is under 'Administer Operations > System Configuration' (see screenshot).

User-added image

Resolution

Change to the 'From-Address for Outbound Mail' field to use a valid email address.
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