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FlexNet Operations On-Premises Error: org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1

FlexNet Operations On-Premises Error: org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1

Summary

FlexNet Operations On-Premises Error: org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1.

Symptoms

When attempting to activate a certificate based license in FlexNet Operations On-Premises, sometimes the following error message is returned in the UI:

Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1

In the flexnet.log, the complete error message reads:

Caused by: org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1


Cause

This error is the result of two different FNO users (It is possible with same users as well) attempting to activate the same line item simultaneously.

This could also happen:

If there concurrent trusted activations.

If you try to edit the same line item in different sessions.


Additional Information

Enhancement request IOC-000087084 has been submitted to improve the error message FNO returns when this situation occurs.
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