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FlexNet Operations On-Premises Error: 7570

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FlexNet Operations On-Premises Error: 7570

Summary

This article will explain how to overcome the error below when using serveractutil to load license rights into trusted storage with an FlexNet Operations On-Premises Server.

Symptoms

Using serveractutil to load license rights into trusted storage gets a FlexNet Operations On-Premises Serve error:
'Operations error: 7570 The publisherId 12345 in the request is not supported by
FNO Server. Please check with FNO Administrator.'


Cause

This is caused by an incorrect 'Publisher.xml' within the <ops_install_dir>\site\bin.

Resolution

Compare the 'Publisher.xml' in the <ops_install_dir>\site\bin to the one in the FlexNet Publisher toolkit. If it's different, then copy and replace with the one used in the toolkit, then stop/restart the FlexNet Operations server.
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