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FlexNet Operations ESD files are not available for download due to file size limitation

FlexNet Operations ESD files are not available for download due to file size limitation

Description

A small number of customers have observed issues where files are not available for download. A possible cause of this is FlexNet Operations’ use of the Akamai NetStorage to facilitate the Electronic Software Delivery (ESD) functionality.

In the newer version of Akamai NetStorage, a hard file size limit of 150GB is being enforced and prevents files greater than this size from being available for download. If the file fails to be available for download, please check that the file does not exceed the file size limit. 

 

Workaround

No workaround is available at this time. The Flexera team is actively working with Akamai to identify workaround options.

 

Resolution

No resolution is available at this time. Customers impacted by this issue should reach out to Flexera Support, if they have not already done so, to be notified of any changes in the situation. Until a workaround or resolution is available, we recommend customers comply with the file size limitation.

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