Aspera Connect Error: Insufficient permissions (Code 5)

[#1]

Summary

Aspera Connect Error: Insufficient permissions (Code 5)

Symptoms

Attempting to upload a file to FlexNet Operations Cloud using Aspera Connect (High Speed Upload) results in the error below.

• Error: Insufficient permissions (Code 5)

Cause

Insufficient permission to read or write.

1. This may be caused by the file existing in a location or directory with restricted permissions.

2. The most common cause we see is that the file already exists on the FTP upload server (upload.flexnetoperations.com). The file may have been partially uploaded when a problem occurred leaving a partial file on the FTP. The file may have been uploaded to the FTP directly.

Resolution

1. Copy the file to a location or directory that is not restricted and then perform the upload.
2. Delete the file with the same name from the FTP upload server and then perform the upload using Aspera.