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Jul 01, 2019
12:36 PM
what is the SLA for tickets raised
Hi,
What's the SLA for the cases/incidents raised against installer bugs ? I wonder how long it will take to resolve them.
Thanks,
Rakesh.
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Jul 05, 2019
04:31 AM
Hi, it depends on your support maintenance plan, please refer to https://community.flexera.com/t5/Support-Information/Support-Maintenance-Plans/ta-p/97357. Thanks.