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rakesh_dama
Active participant

what is the SLA for tickets raised

Hi,

What's the SLA for the cases/incidents raised against installer bugs ? I wonder how long it will take to resolve them.

Thanks,

Rakesh.

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Flexera cfischer
Flexera

Re: what is the SLA for tickets raised

Hi, it depends on your support maintenance plan, please refer to https://community.flexera.com/t5/Support-Information/Support-Maintenance-Plans/ta-p/97357. Thanks.