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chamg_netsarang
Occasional contributor

The FNO license has expired.

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The license for the FNO server has expired without being renewed. How do I get a new license?

problem situation:
1. We changed the server and built the FNO Server.
2. The license is not renewing automatically.
3. How do I get a new license or renew a license?

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1 Solution

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chamg_netsarang
Occasional contributor

Re: The FNO license has expired.

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It was solved that way. :) Thank you very much for the answer.

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7 Replies
Moderator ejohnson1 Moderator
Moderator

Re: The FNO license has expired.

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Hi @chamg_netsarang ,

The Community is not able to resolve license expiration and renewals for customers.  This is managed together by the Account team, typically your Account Manager, and Flexera Orders.

You can confirm the license has expired? Is your company's maintenance current if you know?

Ultimately, since you are offline, it appears you'll need to call to get a license.  Once initially licensed again, you can remain offline for a period of time (30 days) before it will need to refresh the license.

Best Regards,

Eric

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chamg_netsarang
Occasional contributor

Re: The FNO license has expired.

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Can't renew my license by email?


We renewed maintenance last month.

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Moderator ejohnson1 Moderator
Moderator

Re: The FNO license has expired.

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Good to hear on maintenance. :)

Can you note the version of your FNO-OP installation?

EoL info:  https://helpnet.flexerasoftware.com/eol/flexnet-operations.htm

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chamg_netsarang
Occasional contributor

Re: The FNO license has expired.

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Thank you so much for the quick answer.
The FNO installation version is:
18.1.0

Build number:
225511


Do you have access to the support page?

Case Number: 01957891
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Moderator ejohnson1 Moderator
Moderator

Re: The FNO license has expired.

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Sorry, 18.1.0 isn't a version of FNO ? 

 

Can your new installation connect online?

Also, can you email me (ejohnson@flexera.com) the license server URL from "System | Configure | Licensing".

 

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Moderator ejohnson1 Moderator
Moderator

Re: The FNO license has expired.

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Hi @chamg_netsarang ,

A colleague assisted us with your licensing. 

Can you change the first of letter of your license server, (e.g. from V, to a W) and then back (from W, to a V), and that should trigger (if online) a communication to refresh your license rights.
 
P.S. Please hit 'save' in between changes V to W and back (W to V).
 
chamg_netsarang
Occasional contributor

Re: The FNO license has expired.

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It was solved that way. :) Thank you very much for the answer.

View solution in original post