Reduce the NumberOfCopies of an free EntitlementLineItem

[FelixL]

Dear Comunity, 

i used the SOAP API to edit Entitlements and EntitlementLineItems. In my case i want to reduce the amount of an LineItem. For example a customer order 7 lineItem and retoure 2 of them. 

So this are the information about the lineItem Quantity i want to reuduce. State is deployed. Entitlement is also Deployed. 

<numberOfCopies>7</numberOfCopies>
<fulfilledAmount>7</fulfilledAmount>
<numberOfRemainingCopies>2</numberOfRemainingCopies>

There are 2 free licenses. This i want to remove that the lineItems just contains 5 instead of 7.With the v1/EntitlementOrderService i can use the UpdateEntitlementLineItem Request add adjust the NumberOfCopies and can do this very quick. 

Now i updatet my service to the v4/EntitlementOrderService and try exactly the same with the error code: 

7392:Number of copies cannot be set to a number less than the fulfilled amount 7.

Is there a smart way to reduce the NumberOfCopies of an LineItem? Many thanks.

[mrathinam]

Hi @FelixL Thanks for the ask, this needs an investigation, can you please raise a support case to get this fixed?

Best Regards,

[FelixL]

Hi @mrathinam, i have raised a Support Case. Thank you!

[mrathinam · Accepted solution]

Hi @FelixL Thanks for the case 02738282. Our support team will start an investigation soon. 

Best Regards,