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In FNO 2016 R4, is there an email sent to new users when they are created?
We also have FNO 2018 R1 SP1 on a test server and I have noticed that a new user will receive an email based on the template "Welcome Email for End Users". However I cannot find a similar template in the 2016 R4 installation.
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Thanks @wmarek1 , I've had a look at that template and it seems that it's the password template is sent when a new user is created.
The User Enabled template seems to be sent when a user's status is set to active (from inactive).
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Hi @andybevan ,
Yes, the welcome email should be present in 2016 R4. Can you provide a screenshot of your templates page? Could the template be on page 2?
Best regards,
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Hi @andybevan,
That is strange. Was it present in the past? I am wondering if there was an issue with the installation. I'd recommended creating a support ticket so someone can work directly with you to get the issue resolved.
Best regards,
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I have raised a call (number 01910888) for this issue.
However, I'm not sure the template is actually present in 2016 R4. I've attached a word document that contains a copy of the email template types info from the help document, and I don't think the Welcome Email for End Users template is listed.
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Andy,
Take a look at the User Enabled template in 2016R4. That may be the one you want.
Walt
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Thanks @wmarek1 , I've had a look at that template and it seems that it's the password template is sent when a new user is created.
The User Enabled template seems to be sent when a user's status is set to active (from inactive).