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andybevan
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New User email

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In FNO 2016 R4, is there an email sent to new users when they are created?

We also have FNO 2018 R1 SP1 on a test server and I have noticed that a new user will receive an email based on the template "Welcome Email for End Users".  However I cannot find a similar template in the 2016 R4 installation.

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andybevan
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Re: New User email

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Thanks @wmarek1 , I've had a look at that template and it seems that it's the password  template is sent when a new user is created.

The User Enabled template seems to be sent when a user's status is set to active (from inactive).

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Moderator jberthold Moderator
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Re: New User email

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Hi @andybevan ,

Yes, the welcome email should be present in 2016 R4.   Can you provide a screenshot of your templates page?  Could the template be on page 2?

Best regards,

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andybevan
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Re: New User email

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Hi jberthold.

I've uploaded a screenshot of our templates.  There is only one page and 5 additional variants.

Cheers,

 

Andy

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Moderator jberthold Moderator
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Re: New User email

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Hi @andybevan,

That is strange.  Was it present in the past?  I am wondering if there was an issue with the installation.   I'd recommended creating a support ticket so someone can work directly with you to get the issue resolved.

Best regards,

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andybevan
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Re: New User email

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I have raised a call (number 01910888) for this issue. 

However, I'm not sure the template is actually present in 2016 R4.  I've attached a word document that contains a copy of the email template types info from the help document, and I don't think the Welcome Email for End Users template is listed.

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Moderator wmarek1 Moderator
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Re: New User email

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Andy,

 

Take a look at the User Enabled template in 2016R4.  That may be the one you want.

 

Walt

FlexLM, FlexNet Publisher, FlexNet Operations, FlexNet Embedded, FlexNet Connect
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andybevan
Active participant

Re: New User email

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Thanks @wmarek1 , I've had a look at that template and it seems that it's the password  template is sent when a new user is created.

The User Enabled template seems to be sent when a user's status is set to active (from inactive).

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