orgoren
Flexera beginner

Missing entitlements issue

Hi,

We are trying to create new entitlements for a customer of ours that already booked but we get the following error (we received the same error msg for all the 4 entitlements we are trying to create):  

ID 4016658736 is already used as an entitlement ID, activation ID or a web register key. Cannot create another one. [Incident# 4399-952948602]

 

We searched for this entitlement number to see if it exists but we didn’t get any results.

Thx

Or-g

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1 Reply
jberthold
Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Missing entitlements issue

Hi @orgoren ,

What most likely happened is that there was a previous attempt to create an entitlement with ID 4016658736.  If that ID was used and the entitlement was never populated, the ID remains in the system and cannot be reused.

Thanks,

Jim

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