This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
krubin
Level 7
‎Apr 07, 2021 11:26 AM

I submitted Excel batch files, get back successful status, but portal not updated

Hello,

I submitted three Excel batch files for 18 each of accounts, users and entitlements. I get back successful statuses, but the portal  is not updated for any accounts, users or entitlements. Entitlements were submitted twice, but that should not matter. It is configured to just write over it.

My area is 1735. My job ids are 28513 through 28516. This is now a half hour ago.

Please assist.

Thank you,

Ken

0 Kudos

(2) Replies
krubin
Level 7
‎Apr 07, 2021 12:51 PM

Could it be due to a changed password somehow internally?

0 Kudos
mrathinam
Revenera Moderator Revenera Moderator
Revenera Moderator
In response to krubin
‎Apr 07, 2021 10:14 PM

Hi @krubin,

      Can you please check the bmsclient04062021account.txt file has a Title line when you have saved it as Unicode text? If it has a title line then we need a support case to investigate further.  

 

For example

Unicode text.JPG

If there is no title line then you need to save it again with the correct title line and then import it one more time and check. Hope this helps

Best Regards,

0 Kudos