How do I set the timeout period for offline activation request responses?

[jmoleary]

Some of our customers must use offline activation.  Sometimes there is a delay beforey they can take the response file we sent to them and actually ingest it to activate the license.  Today a customer was unable to process the response and the error message from FlexNet Embedded (which we use to process the response) was something to the effect of  "The time has expired to process the file"

(Sorry I do not have the exact text).

Is there a way I can generate activation responses that a customer can process weeks later?  Is there some FNO server setting or some option I can add when creating the activation request?  I've looked through all the FNO configuration as well as the FNE API and I cannot find anything

-Joe

[jberthold · Accepted solution]

Hi @jmoleary ,

Yes, this can be configured in the Producer Portal under System / Configure / Embedded Devices / Capability Request Handling.  The first parameter listed is Default Response Lifetime  which specifies the lifetime of capability responses generated by FNO.  The default value is 86400 seconds or 1 day.

Best regards,

Jim

 

[jmoleary]

Excellent thank you!