How can I upsell an assigned device in case of license upsell
I'm really frustrated about the guides from Flexera.
Is there any possibility to get a document or a described process how to use the EntitlementOrderService correct in case of UPSELL or UPGRADE. In the schema I’m able to find all XML attributes, but in which case do I have to use which attributes. Do you have predefined sample files for every case? Or does exist a responsible person for this API in your company?
I would be very happy if there is anyone or anything who/which can help me with this issue.
Re: How can I upsell an assigned device in case of license upsell
Hi @johann_born ,
One question to you and one recommendation.
Question: does the endpoint API work in your testing, assume it is createSimpleEntitlement?
Recommendation: Is the "Product Version Upgrade" job enabled? Enabling this job is performed in the Producer Portal -> Administer | Configure Alerts / Jobs | [and scroll to the middle of the page to locate the "Product Version Upgrade" job.
To test, activate the job for say 5 minutes and then invoke the W/S endpoint API. When working as expected, that job only needs to be configured to run once a day.