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zvikab
Flexera beginner

Entitlements on the end user portal

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I can't see a mapped entitlement on the End user portal under "Activation and Entitlements".

does it show there just entitlements that aren't mapped?

If the answer is yes, then how/where can I see all the entitlements?

 

 

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Moderator jberthold Moderator
Moderator

Re: Entitlements on the end user portal

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Hi @zvikab ,

If you do not see all of your entitlements when selecting "List Entitlements" it is most like due to the remaining quantity available.  By default entitlement line items with 0 quantity available are not displayed.  You can use the advanced search on the list entitlements page and set "Are remaining copies more than zero" to No or Any to view them temporarily.  To enable line items with 0 quantity to always be displayed for all customers, enable "Show Line Items with Zero Copies by Default" in the Producer Portal under System / Configure / FlexNet Operations / General Options.

 

Best regards,

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3 Replies
Moderator jberthold Moderator
Moderator

Re: Entitlements on the end user portal

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Hi @zvikab ,

If you do not see all of your entitlements when selecting "List Entitlements" it is most like due to the remaining quantity available.  By default entitlement line items with 0 quantity available are not displayed.  You can use the advanced search on the list entitlements page and set "Are remaining copies more than zero" to No or Any to view them temporarily.  To enable line items with 0 quantity to always be displayed for all customers, enable "Show Line Items with Zero Copies by Default" in the Producer Portal under System / Configure / FlexNet Operations / General Options.

 

Best regards,

View solution in original post

Moderator jberthold Moderator
Moderator

Re: Entitlements on the end user portal

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Hi @zvikab ,

Is your issue now resolved?

Thx,

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zvikab
Flexera beginner

Re: Entitlements on the end user portal

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sorry for not replying earlier, as i missed the original mail.

Indeed, both options enable to view the entitlements with zero quantity.

thanks for the support!

 

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