Email Template for License Technology

[andybevan]

Is it possible to define a custom "Product Upgrade Job Email" template for a License Technology?

I am getting an error when I attempt to add the template and I also cannot see the option for specifying the template in the "Create a Licence Technology" page.

[cfischer · Accepted solution]

Hi, you can create a Product Upgrade Template in Administer, Create Template but product upgrade email templates are associated to products, not license technologies. There is a field called:

Email template to use for product upgrade

I hope it helps.