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andybevan
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Download Package Access restriction

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When an Entitlement is created for a user of an Organization (FNO v2016 R1), all other members of that Oganization have access to the associated Download Package.

Is there any way to limit the access to the Download Package to only the user that has the Entitlement assigned to them?

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Moderator jberthold Moderator
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Re: Download Package Access restriction

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Hi @andybevan,

Entitlements are created at the account level as opposed to user-level.  By definition all users on a given account will have access to the same entitlements.  Users on an account can be assigned different roles restricting their ability to view/download in the customer portal however this will apply across all entitled products.

One possible solution is available with the Advanced Organization module.   With Advanced Org the option exists for either you or the end customer to create sub-accounts.  Entitlements from the parent account can be transferred to these sub-accounts.  Users can be added to the sub-accounts and these users will only have access to the entitlements that have been transferred.

Best regards,

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Moderator jberthold Moderator
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Re: Download Package Access restriction

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Hi @andybevan,

Entitlements are created at the account level as opposed to user-level.  By definition all users on a given account will have access to the same entitlements.  Users on an account can be assigned different roles restricting their ability to view/download in the customer portal however this will apply across all entitled products.

One possible solution is available with the Advanced Organization module.   With Advanced Org the option exists for either you or the end customer to create sub-accounts.  Entitlements from the parent account can be transferred to these sub-accounts.  Users can be added to the sub-accounts and these users will only have access to the entitlements that have been transferred.

Best regards,

andybevan
Active participant

Re: Download Package Access restriction

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Hi @jberthold 

Thanks for the info, so if I understand correctly, the way we could work this to give us the answer we want is:

1. Set up an Account with 2 sub accounts, one for downloaders and one for general users.
2. Add customers to the general users sub Account by default.
3. Add customer to whom we want to give access to the download to the downloaders sub Account.
4. Provide an Entitlement to the Account.
5. Transfer the Entitlements to the downloaders sub Account.

This would allow us to group people by the Account but also limit download access to particular customers?

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Moderator jberthold Moderator
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Re: Download Package Access restriction

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Hi @andybevan ,

Correct.  Just to be clear I would replace the word customer with customer users. 

I'm not sure of the purpose of the general users sub account.  If that account has no entitlements transferred to it from the parent account then the users on that account will not see anything in the customer portal.

Best regards,

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andybevan
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Re: Download Package Access restriction

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That's good, I'll posit that as a potential solution.

The general users sub account is to create the exact scenario you described.  We have a product team that wants to limit download access to selected customer users but still have other customer users in the Account. 

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andybevan
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Re: Download Package Access restriction

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Hi @jberthold 
On reflection, I think that your suggestion of utilising roles is probably better suited as a solution.
I have one question, if that is ok. Will I need to create a role for downloaders and another role for non-downloaders that mimics the standard "Portal User Role" but removes the ability to "Get Downloads"?

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Moderator jberthold Moderator
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Re: Download Package Access restriction

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HI @andybevan ,

Yes, then users with the modified role will not have access to the downloads.

Thx,

andybevan
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Re: Download Package Access restriction

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That's great, thank you.
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