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When attempting to save an account record in the web UI, the following error message is displayed if the top level domain in the account's email address is longer than 6 characters:

Invalid email format


Here is an example of an email address which will cause this error to be displayed: joe@acme.abcdefg

On the other hand, the following email address will not result in this error: joe@abcdefg.acme


There is no known workaround to avoid this error when editing account details in the UI.

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Web UI

Master issue ID: IOJ-2225655

Also known as: ITAM-1325

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Version history
Last update:
‎Nov 20, 2023 01:30 PM
Updated by:
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