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Known Issue: Unable to download Oracle GLAS evidence archive if file is 1GB or larger (IOJ-2215238)

Known Issue: Unable to download Oracle GLAS evidence archive if file is 1GB or larger (IOJ-2215238)


When attempting to download the Oracle GLAS evidence archive (previously known as the Oracle LMS evidence archive) from the "Oracle Instances" page, the download fails with a web page displaying an error like the following:

Server Error in '/Suite' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.


This error may occur if the size of the Oracle GLAS evidence archive is more than 1GB.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.4 / Mar 2022 (Cloud), 2022 R1 (On Premises)

Other information

Affected components: Inventory, SAM for Oracle

Master issue ID: IOJ-2215238

Also known as: FNML-74276

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If we are still in 2021 R1 and are planning for upgrade to 2022 R1 later half of this year, do we have a workaround for this issue as a temporary solution?

@gsc_mysam_sggl - I took a look at the details of this issue, and unfortunately can't see any workaround. It looks like a code update is required to avoid this issue.

Version history
Last update:
‎Jun 12, 2022 03:52 AM
Updated by: