Summary You have a device which used to have Oracle DB installed on it but has now been uninstalled however this is still being reflected in FNMS as being installed. Cause There will be left over evidence somewhere on the device which is still...
Symptoms: In 2019 R1+ version , FlexNet Manager Suite can integrate with cloud service product such as Amazon , Azure. The inventory machine created from those cloud providers will have a new tab "Cloud Hosting" when the user open an inventory. Thi...
When configuring an Action for a Discovery & Inventory Rule (under Discovery & Inventory Rules -> Actions tab), the default behaviour is for MgsIPScan to use a ping-sweep for gathering discovery data through a network scan. For clarity, this setting...
Symptoms: The new Office 365 (O365) adapter fails when trying to retrieve the usage data. The error in the Importer log will look like - Failed to execute Reader 'Get Usage from Office 365 Exchange' from file C:\ProgramData\Flexera Software\Complian...
Please back up your database prior to carrying out any of the below steps, so that any changes can be easily reversed if necessary! There is a technique for rolling out agent settings that are not currently present within the Web UI (note: this only...
Symptoms: When starting the cognos service using IBM Cognos configuration, there may be a message in the IBM Cognos Configuration, or in one of the cognos logs ‘cogaudit.log’, similar to the one below. The message seems to indicate that ‘ServerA.xxx...
Symptoms: This KB article describes the error “We can’t retrieve the data from data set Flexera Data Models” when a user tries to access Cognos Analytics. The Cognos Analytics dashboards display the above message and do not load. Solution: The...
Summary This article contains a new update set (FNMS_ServiceNow_Integration_v32_Update-01.xml) that is used to upgrade the FlexNet Manager Suite Integration App for ServiceNow v3.2. This update set is only to be used if you have previously installe...
Summary This article contains a new update set (FNMS_ServiceNow_Integration_v40_Update-01.xml). This update set is only to be used if you have previously installed version 4.0 of the ServiceNow integration app using an Update Set. Important! If th...
Summary Information about FlexNet Manager Suite 2019 R1 FlexNet Manager Suite 2019 R1 Release: March, 2019 Prior ReleaseLater ReleaseFNMS 2018 R2FNMS 2019 R2 Release Notes for FlexNet Manager Suite 2019 R1 are available in the following languages...
Summary This knowledge base article provides an instruction on how to edit a Child Beacon registry key entry -- CertificateFile and why it may need to be done. Synopsis When a child beacon (not a top level beacon) is configured in an FNMS Cloud hiera...
