FlexNet Manager Knowledge Base

"Execution Timeout Expired" error with FlexNet Manager Suite databases hosted on SQL Server 2016 SP2 CU16 (13.0.5882.1)

Symptoms When using SQL Server 2016 SP2 CU16 (13.0.5882.1) to host the FNMS databases, you may start to see inventory import and license reconcile tasks failing with the error Execution Timeout Expired. This will always timeout regardless of the tim...

WheresThePizza Flexera May 09, 2021

Error On-premises SQL

Changes Are Not Saved When Re-ordering Columns or Applying Filters to Edit a Custom Report

Summary When re-ordering columns or applying filters to edit a custom report, these changes are not saved. Symptoms When re-ordering columns or applying filters to edit a custom report these changes are not saved and do not appear in the next run of ...

dbarr Flexera May 05, 2021

Defect Report FlexNet Manager Suite 2014 R3 FlexNet Manager Suite 2015 FlexNet Manager Suite 2015 R2 FlexNet Manager Suite 2015 R2 SP1 FlexNet Manager Suite 2015 R2 SP2 On-premises

Analytics/Cognos – connection to SQL server fails when server is configured to use TLS 1.2

Symptoms: When trying to connect Cognos to your SQL Server, you may see an error like: Error: "SQL Server did not return a response. The connection has been closed." Diagnosis: If your SQL Server is configured to only communicate via TLS 1.2, you wi...

WheresThePizza Flexera Apr 28, 2021

FlexNet Manager Suite 2018 R2 FlexNet Manager Suite 2019 R1 IBM On-premises

cognos TLS

Beacon may stop functioning during upgrade process or if upgrade process has hung

When the Beacon is attempting to download and upgrade to a newer version the execution of tasks will pause until the process has completed. This is by design but can cause issues where the upgrade process has hung as it leaves the Beacon in an unsta...

Graemehin Flexera Apr 16, 2021

Cloud Error Message On-premises

Where can I access end of support life (EOSL) data for applications in the application recognition library (ARL)?

Summary Software end of support life (EOSL) data for applications that are recognized as installed on at least one computer are exposed through various columns available on the License Compliance > Installed Applications grid in the FlexNet Manager S...

by rdejesus Wanderer Apr 06, 2021

FlexNet Manager Suite On-premises Question

FlexNet Manager Knowledge Base