Symptoms: When running a ServiceNow export from FNMS to ServiceNow, you may encounter one or more errors related to connection or secure channel errors such as: ServiceNowConnectionTest.SendTestConnection: Error Checking Connetion to endpoint: api/...
Windows Obtain FlexNet Inventory Scanner for Windows Open https://flexeracommunity.force.com/Community/s/fnocssoUse the account details emailed to you with your order confirmation from Flexera to log inIn the “Your Downloads” section of the Home pag...
In some environments when setting up the required roles for FNMS and SAP, in the SAP Admin Module, the SAP security team may have naming conventions that they adhere to that differ from those specified in the Flexera documentation. Unfortunately, sh...
Scenario: You may wish to remove the current software usage data that is present within FlexNet Manager Suite – whether that is the raw usage displayed on Discovery & Inventory -> Raw Software Usage, or the ‘Last used date’ data that is present on...
Problem: When attempting to launch the FlexNet Beacon UI, an ERROR similar to the following is presented both in the UI and within the BeaconEngine.log: [ERROR] Failed to load schedule summary from 'C:\ProgramData\Flexera Software\Beacon\schedule....
As we can see circled our issue is that the edition on this product is not being detected, it's coming up as Unspecified. This is our evidence page, as seen there is evidence for the circled records and we have information for the Name, Version a...
Within the FNMS WebUI, On your Data Inputs Page: From Web Help: This should take during the next full reconcile and will remove this connection along with any data from the FNMS DB that has been inserted by this connection, so If I removed an SCC...
When a managesoft component reports an error its possible to get windows to automatically email the entry, this only works for the older components (agent components) which are used both on the agent and some parts of the beacon Computer Manageme...
Within FNMS you have the ability on many pages including the System Tasks page below to download logs, you can perform this action in the administrator role, however, you can also enable this functionality for additional users. to do this, please fo...
Symptoms: when creating a schedule for AWS in the beacon UI the AWS schedule is not applied or created whereas this should happen Diagnosis: (no “AWS Import” Schedule listed) Solution: Workaround: close beacon UI stop beacon service navigat...
On your beacon rules that can execute (such as VMware rules) using the mgsipscan executable, however, there is no way in the GUI to set which network card you wish for the IPscan tool to actually use. Usually, it will be able to work this out witho...
"ERROR: Contacted the VMware Infrastructure server but failed to login errors" These errors generally occur when either a rule’s action has been set up incorrectly and it attempting tasks that are not relevant or the password store on the beacon per...
Sometimes when applying rules to run on beacons it’s easy to forget that the beacon itself also needs an authorised rule, usually, you can see this in the discovery logs as the following- Generating subnet ranges. 0 authorized ranges, 0 included ...
SummaryJIT Error when opening the Beacon UI DiscussionWhen opening up the Beacon UI you may be prompted with a JIT error message asking you to 'Continue' or 'Quit'. This error message sometimes appears when a new user tries to open the Beacon UI. F...
SummaryPotential issues caused by having multiple Batch Processors configured within FNMS. You might have multiple Batch servers for multiple reasons such as, copying data from Production to UAT, recently changed to a new server and not decommission...
Summary You have a device which used to have Oracle DB installed on it but has now been uninstalled however this is still being reflected in FNMS as being installed. Cause There will be left over evidence somewhere on the device which is still...
When configuring an Action for a Discovery & Inventory Rule (under Discovery & Inventory Rules -> Actions tab), the default behaviour is for MgsIPScan to use a ping-sweep for gathering discovery data through a network scan. For clarity, this setting...
Please back up your database prior to carrying out any of the below steps, so that any changes can be easily reversed if necessary! There is a technique for rolling out agent settings that are not currently present within the Web UI (note: this only...
Symptoms: When starting the cognos service using IBM Cognos configuration, there may be a message in the IBM Cognos Configuration, or in one of the cognos logs ‘cogaudit.log’, similar to the one below. The message seems to indicate that ‘ServerA.xxx...
Symptoms: This KB article describes the error “We can’t retrieve the data from data set Flexera Data Models” when a user tries to access Cognos Analytics. The Cognos Analytics dashboards display the above message and do not load. Solution: The...
