This article contains instructions and scripts that you can use to help mitigate the following known issue: Active Directory data may not be updated due to the import process for .actdir files timing out (or taking a long time) at the "Reconciling C...
Certificate revocation issues can occur with the Flexera Kubernetes agent when applying a custom CA certificate bundle. When using a custom CA certificate bundle, a volume is mounted within the container at /var/opt/managesoft/etc/ssl. When the stor...
When the Flexera Kubernetes inventory agent is configured for HTTPS protocol, it uses the standard bundle of trusted Certificate Authorities (CA) as distributed by Mozilla. However, if the beacon server's upload endpoint certificate is signed by an u...
If reconcile or other import tasks are stuck in progress for several days before timing out, or are not appearing in the System Task view, this is typically a symptom of FlexNet batch services not running correctly. Batch services rely on the connect...
Introduction This article is for anyone who uses FlexNet Manager Suite to inventory Citrix XenApp and/or XenDesktop. Note that Citrix has re-branded these from Citrix XenApp to Citrix Virtual Apps, and from Citrix XenDesktop to Citrix Virtual Apps a...
Summary Software end of support life (EOSL) data for applications that are recognized as installed on at least one computer are exposed through various columns available on the License Compliance > Installed Applications grid in the FlexNet Manager S...
Description FNMS to ServiceNow Export stuck in Waiting state for scoped app 5.0.854. Take note that you won't notice the issue if you are only doing one of the following exports: HW, Apps, or Contract. However, if you run all 3 or just 2. The second...
Symptoms: You may start seeing Adobe Acrobat Reader DC freeware deployments being recognized as Adobe Acrobat DC Continuous or some form of commercial deployment in FNMS. Diagnosis: Recently, Adobe has made changes so that their Acrobat Reader DC ...
Symptoms: The Batch processor relies on Microsoft MSMQ to function. When FNMS is first configured, the private queues are created in MSMQ and the service account is provided full permission to these queues. Therefore, if the service account change...
Proudly presenting Flexera Log Gatherer (Beta) A simple to use tool that will gather all relevant log files efficiently and help with the diagnosis of any issues or support requests. All files are securely gathered locally on the server and can be...
Summary A failure error occurs during the inventory import/reconcile with an error similar to the following: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Symptoms The following erro...
The FNMSPreCalcUpdate process updates many FlexNet Manager Suite web UI views (like the All Inventory, All Assets, or All Users views) when changes are made. To use fewer resources, the FNMSPreCalcUpdate process precalculates data rather than updatin...
Purpose of this article This articles aims to provide a practical guide to configure SSO / SAML for your FlexNet Manager Suite On-premise system. If you are using our cloud offering prior to Flexera Identity and Access Management (IAM) integration,...
Symptoms: This KB article will provide an alternative to help customer who has a lot of child beacons and discovery rules, which may generate a massive amount of activity log files waiting for upload, and holds up inventory upload. Workaround: Ope...
Summary Powershell remoting needs to be configured on the Citrix XenDesktop broker before FNMP/Inventory Manager can interrogate it for information about the VDI infrastructure it manages. Synopsis Powershell remoting needs to be configured on the Ci...
This article is a part of a wider topic, see parent page. Checking the error logs If you are using FlexNet Manager Suite Cloud, you will need to provide the Error ID to Support. If you are using FlexNet Manager Suite On-premise offering, you can e...
Summary This KB article addresses the error: "The system cannot find the file specified" which is recorded in the recognition.log when running the ARL update. Symptoms Your ARL update fails and you find the following error in the Recognition.log (usu...
This article is a part of a wider topic, see parent page. Configuring SAML in WebUI (Cloud) Prerequisites: You have the following information which you acquired from your IdP: Metadata.xml file or metadata URLIdP X.509 public key certificate (opti...
This article is a part of a wider topic, see parent page. Configuring SAML application in Okta Step 1 - Creating the SAML application Go to Okta Admin and navigate to Applications page.Click on "Add Application" button and then click on "Create New A...
Symptoms: Our Agent is unable to download policy. When we investigate within our Installation.log: C:\Windows\Temp\Managesoft\installation.log Or Var/opt/managesoft/log/installation.log We see the following reported: [Timestamp] {process ID} Dow...
