FlexNet Manager Knowledge Base

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Knowledge Base Articles

Software License Consumption tab fails to load with red bar error and error in webui.log: Violation of PRIMARY KEY constraint 'PK__#...'. Cannot insert duplicate key in object 'dbo.@InstallsAllocations'

In FlexNet Manager Suite versions 2022 R2, 2023 R1, and 2023 R2, a problem can occur that produces the following error in the WebUI log: [ERROR 2023-08-18 10:39:10,647 39157783ms b.Core.UnhandledErrors] An unexpected error occurred (36e7a994-a336-42...

Colinto by Level 2 Flexeran
  • 403 Views
  • 2 comments
  • 8 kudos

Config.ps1 installation script fails with error: "Exception calling "Extract All" with "2" argument(s): Could not find a part of the path."

Symptoms When running the FlexNet Manager Suite Config.ps1 configuration script, you receive an error similar to the one shown below; Exception calling "Extract All" with "2" argument(s): Could not find a part of the path.   For example:   Caus...

Installation Problem - Large.jpg
tpeacock by Level 4 Flexeran
  • 1386 Views
  • 1 comments
  • 4 kudos

License terms exceeded error

FlexNet Manager Suite can manage a certain number of inventory devices based on the terms of your FlexNet Manager Suite license. If you import more inventory devices than your FlexNet Manager Suite license will allow, you'll have a 30-day grace peri...

License Terms Exceeded Error - outlined.png Your FlexNet Manager Suite License - Outlined.png Active Inventory-outlined.png
AlinaN by Level 4 Flexeran
  • 735 Views
  • 0 comments
  • 6 kudos

Compliance Trend report generates blank

If your Compliance Trend report generates blank, there are a couple of things you can initially troubleshoot for: Spelling errors: Verify database names are spelled correctly and make corrections if needed. For example, the Compliance Trend report l...

malderton by Level 5 Flexeran
  • 546 Views
  • 0 comments
  • 3 kudos

vCenter scan fails with MgsIPScan error

When performing vCenter discovery, the MgsIPScan error can occur on beacon versions 17.0 and previous if you’re using an outdated version of NpCap. When the MgsIpScan error occurs The .err file on the beacon will show: dnet: Failed to open device et...

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