"Sign In Failure" is shown when logging in to a Managed Service Provider where SSO (SingleSignOn) is enabled after a license update.
* This issue impacts on Managed Service Provider where multiple tenants are running.
After an FNMS license is updated, end-users see "Sign In Failure" when logging in to MSP (ManagedServiceProvider) where SSO (SingleSignOn) is enabled. The issue is caused because the "TenantDomain" value in the "GroupTenant" table in the "FNMSBroker" database is cleared when the license is updated.
1) Update FNMS license for one of the tenants.
2) Try to login to the tenant.
To fix the issue, please update the value with the following query:
update GroupTenant set TenantDomain = 'domain' where TenantUID = '<Tenant UID for the target tenant>'
Version Fix Target
Not available yet. This product deftct is being tracked under IOJ-2098071.