Users linked Customer Role can't change their password

[#1]

Summary

Operators linked to a Customer Role cannot change their Password

Synopsis

Operators linked to a Customer Role cannot change their Password

Example:
Role called "HelpDesk". users/operators assigned this role can't change their password

If they go to "My Account" they get this error:

We have a problem.
403: Unauthorized

Discussion

To be able to access the My Account page the role must have the setting Configure operators of FlexNet Manager Platform under the Administration section set to Allow.

[Miguel]

Hi,

I do have one customer that even with those flags checked can´t change his password, keeps saying that Member or account associated with email :xxxxxxxxx does not have the rigth information or permissions in the system.

 I already double checked the roles and i cannot explain the behaviour that the customer is reporting.

What could be the issue?

Thank you