This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Flexera Community
- :
- FlexNet Manager
- :
- FlexNet Manager Knowledge Base
- :
- Users linked Customer Role can't change their password
Subscribe
- Mark as New
- Mark as Read
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Users linked Customer Role can't change their password
Users linked Customer Role can't change their password
Summary
Operators linked to a Customer Role cannot change their PasswordSynopsis
Operators linked to a Customer Role cannot change their PasswordExample:
Role called "HelpDesk". users/operators assigned this role can't change their password
If they go to "My Account" they get this error:
We have a problem.
403: Unauthorized
Discussion
To be able to access the My Account page the role must have the setting Configure operators of FlexNet Manager Platform under the Administration section set to Allow.Labels (13)
Labels:
-
FlexNet Manager Suite 2014 R2
-
FlexNet Manager Suite 2014 R3
-
FlexNet Manager Suite 2015
-
FlexNet Manager Suite 2015 R2
-
FlexNet Manager Suite 2015 R2 SP1
-
FlexNet Manager Suite 2015 R2 SP2
-
FlexNet Manager Suite 2015 R2 SP3
-
FlexNet Manager Suite 2015 R2 SP4
-
FlexNet Manager Suite 2015 R2 SP5
-
FlexNet Manager Suite 2016
-
FlexNet Manager Suite 2016 R1 SP1
-
On-premises
-
Product & Release Info
No ratings
Comments
Nov 06, 2020
10:53 AM
- Mark as Read
- Mark as New
- Permalink
- Report Inappropriate Content
Nov 06, 2020
10:53 AM
Hi,
I do have one customer that even with those flags checked can´t change his password, keeps saying that Member or account associated with email :xxxxxxxxx does not have the rigth information or permissions in the system.
I already double checked the roles and i cannot explain the behaviour that the customer is reporting.
What could be the issue?
Thank you