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Summary

This article will explain the situation when a FNMS OnDemand user is unable to login to the Cloud tenant system, due to the tenant license file being expired.

Synopsis

OnDemand customer may hit login -- Sign in Failure with error message shown below

User-added image

The URL will lead user to above error page looks like below:

https://www.flexnetmanager.com/Suite/Login/Failure/NoRole


Discussion

This error is due to Cloud tenant license is over due/expired. The cloud subscription based license renew due date information can be found from below page.

User-added image

We strongly recommend you add above due date information into your calendar before the due day. It will be better leave enough days for communicating with Flexera Order team for the renew process. Flexera Order team will perform the cloud license renew process once customer purchase the new subscription license.

Once the date is passed the renew due date, no user is able to login cloud tenant system !!

Additional Information

This has been reported under the issue number:
FNMC-487 - Logging in to a tenant with an expired license shows permissions error instead of license error
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Version history
Last update:
‎Dec 12, 2018 12:53 AM
Updated by: