Devices appear with an Operating System that contains the OS name plus installed partition path separated by a pipe
SELECT PropertyValue FROM ImportedWMIEvidence WHERE ClassName = 'Win32_OperatingSystem' AND PropertyName='Name'
The evidence in the ARL by default only looks at the first part "Microsoft Windows Server 2003 R2 Standard Edition" and normally strips out the pipe and everything that follows using OSNameMap.txt from the Reporter directory of where the server components are installed to. However this only works if your server components are installed into the same directory as InstallDir key in the registry points to.
In FNMS 2014 and above, the default location for OSNameMap.txt is in C:\Program Files (x86)\Flexera Software\Flexnet Manager Platform\Reporter.
Ensure that the agent is not installed on the same device as FNMS server components.
If removing the agent is not possible, one of the following may work:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft
C:\\Program Files (x86)\\Flexera Software\\FlexNet Manager Platform\\
C:\\Program Files (x86)\\ManageSoft\
The ARL now contains rules for many OS entries to take the path into account and so workarounds will only be required in scenarios where these rules do not occur. If you come across some of these entries, send them to support or the content team quoting this article.
on Dec 13, 2012 06:00 AM - edited on May 28, 2020 03:34 PM by Jellou
Hi,
is there any permanent fix planned for this issue? It is not unusual to install the agent on the same system as the Flexera application. A few current Windows versions are still detected "incorrectly", which I would not have expected despite a current ARL. A ticket for this is already open.
Operating system: Microsoft Windows 10 Enterprise|C:\WINDOWS|\Device\Harddisk0\Partition3
Operating system: Microsoft Windows 10 Enterprise|C:\Windows|\Device\Harddisk0\Partition4
Operating system: Microsoft Windows 10 Pro|C:\WINDOWS|\Device\Harddisk0\Partition2
Operating system: Microsoft Windows Server 2016 Datacenter|C:\Windows|\Device\Harddisk0\Partition4
Operating system: Microsoft Windows Server 2019 Datacenter|C:\Windows|\Device\Harddisk0\Partition2
Best,
Dennis
Update - tried the two workarounds for FNMS 2019 R2 doesn't work for the customer. OS's reported by the FlexNet Agent still contains the OS name plus installed partition path separated by a pipe. (IIS and services were restarted).
WMI evidence caption is fine, but FNMS seems to use the name when displaying the OS. Any ideas how to fix it
With the new Inventory Agent 2021 R1, the I in the Operating System field has been resolved. Yes beutiful.