Some users may have issues creating a community account See more here.

No license consumption on devices with custom roles

No license consumption on devices with custom roles

Description

If an inventory is updated with a nondefault role, the inventory does not consume any license.
This is due to an incorrectly populated flag in the database.

This can be confirmed with the query below:
select * from ComplianceComputerRole
where DefaultValue='<EnterRoleNameHere>'

If ManageLicenses does not have value of 1, the device with this role will not consume licenses.

 

Workaround

Run the query below to enable consumption on the the devices with the custom role.

update ComplianceComputerRole Set ManageLicenses=1
where DefaultValue='<EnterRoleNameHere>'

A reconcile is needed after to calculate consumption.

 

Resolution

The issue will be fixed by Engineering with bug IOJ-2094595.

Was this article helpful? Yes No
100% helpful (1/1)
Version history
Revision #:
2 of 2
Last update:
‎Dec 23, 2020 02:03 PM
Updated by:
 
Contributors