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- Maintenance purchase order incorrectly included as entitlements (On Demand Cloud Solution)
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Summary
OnDemand Cloud Solution (v10.0.5 Aug 2014 or earlier version), License entitlement counts (License quantity) will be incorrectly increased by the number of PO quantity when a new 'Software Maintenance' Purchase Order was added via 'Process' Button under 'Unprocessed Purchase' pageSymptoms
OnDemand Cloud Solution (v10.0.5 Aug 2014 or earlier version), License entitlement counts (License quantity) will be incorrectly increased by the number of PO quantity when a new 'Software Maintenance' Purchase Order was added via 'Process' Button under 'Unprocessed Purchase' page.
Software Maintenance shouldn't increase the entitlement number, however this wrong behaviour will update the existing license number + PO quantity of new Maintenance purchase order. (It's a severe error on licensing)
eg: A License with counts = 10 , linked by a new Software Maintenance PO with quantity 20 through 'link license wizard'. after the process, the total license counts will be 30.
Cause
Defect in 'Process' button in Unprocessed Purchases page.Workaround
As a workaround, the customer should be able to use the license property window to manually link licenses and maintenance purchases.Please see an attached document for manual workaround demo.
Nov 09, 2018 04:38 PM
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