How to generate an NDI file

[#1]

NDI files are inventory files that help Flexera’s technical support team to investigate software recognition issues. For quicker resolution times, you can attach an NDI file to your support case.  

To generate an NDI File on the FlexNet inventory agent:  

On Window devices:  

1. Create a folder in the root of C. In this example, the folder name is INVENTORY.
2. Open a command prompt as a local administrator  
3. Change the directory to C:\Program Files (x86) \ManageSoft\Tracker. This is the default directory on a 64-bit machine.
4. Run the following command: ndtrack -t machine -o Upload=False -o MachineInventoryDirectory=C:\INVENTORY Logging=True
5. There should now be an .ndi file in the INVENTORY folder.

On all other devices:

1. Open a command prompt.  
2. Change the directory to /opt/managesoft/bin. 
3. Run the following command: sudo ndtrack -t machine -o Upload=False -o MachineInventoryDirectory=/tmp/log/managesoft Logging=True  
4. Ensure the directory /tmp/log/managesoft exists.

Note: Allow your device time to generate the NDI File. These files can vary in size and amount of time to generate. 

[mag00_75]

Hi

Often the support wants that you attach the NDI file to a support case, and since we do not have access to all computers to run the tracker, we have implemented a replication on the application server to store all NDI files on disk centrally for a short period of time.

But wonder if their exists any SQL statement to basically pull the needed information from the database instead of storing a replica NDI?

[mcavanagh]

Hi @mag00_75 

The main reason support needs NDIs is to try and replicate the issue, or to see the data in its rawest form. 

So although it would be possible to get some of the data from the DB, its easier to get it from the NDI file. 

Many Thanks,

Matt 

Senior Technical Support Engineer

Flexera Support