NDI files are inventory files that help Flexera’s technical support team to investigate software recognition issues. For quicker resolution times, you can attach an NDI file to your support case.
To generate an NDI File on the FlexNet inventory agent:
On Window devices:
On all other devices:
Often the support wants that you attach the NDI file to a support case, and since we do not have access to all computers to run the tracker, we have implemented a replication on the application server to store all NDI files on disk centrally for a short period of time.
But wonder if their exists any SQL statement to basically pull the needed information from the database instead of storing a replica NDI?
The main reason support needs NDIs is to try and replicate the issue, or to see the data in its rawest form.
So although it would be possible to get some of the data from the DB, its easier to get it from the NDI file.
Senior Technical Support Engineer