cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How To Troubleshoot Report Designer/IBM Cognos Analytics Errors?

How To Troubleshoot Report Designer/IBM Cognos Analytics Errors?

Summary

What to do when Analytics will not load. An error is presented on the screen stating Analytics is not configured

Synopsis

When clicking on Analytics under the Reports tab, the following error is displayed:

We have a problem.

Analytics is not available

It appears that Cognos is not installed or configured for use. Speak to your FlexNet Manager administrator about setting up Analytics. You may return to the dashboard.

Discussion

This message indicates that there is a configuration or permission problem on the Cognos Analytics side.

The logs for Cognos Analytics can be found in the install directory, and the default path is located at C:\Program Files\ibm\cognos\analytics\logs\
The most relevant logs to look for an Error in are:
  1. cogserver.log
  2. p2pd_messages.log
  3. p2pd_messages<+DateStamp>.log
Searching for the specific errors in the Knowledge Base Article should be helpful to identify the problem, or contact Flexera Technical Support for further assistance.
Labels (1)
Was this article helpful? Yes No
No ratings
Comments

Wrong server name in the config.properties when doing the install. Fixed and reinstalled the application

Version history
Last update:
‎Jun 09, 2018 05:29 AM
Updated by: